Abstract: Methods, systems and computer readable media for providing AC power over a computer network (e.g., Ethernet) are disclosed.

Abstract: Intelligently managing Web Real-Time Communications (WebRTC) interactive flows, and related systems, methods, and computer-readable media are disclosed herein. In one embodiment, a system for intelligently managing WebRTC interactive flows comprises at least one communications interface, and an associated computing device comprising a WebRTC client. The WebRTC client is configured to receive a user input gesture directed to one or more visual representations corresponding to one or more WebRTC users, and determine a context for the WebRTC client based on a current state of the WebRTC client. The WebRTC client is further configured to obtain one or more identity attributes associated with the one or more WebRTC users, and provide one or more WebRTC interactive flows including the one or more WebRTC users based on the context, the user input gesture, and the one or more identity attributes.

Abstract: Unified control of employee access to employer communications systems during periods of employee furlough is disclosed. In one embodiment, a server includes a user interface to receive employee furlough information from a user. This information comprises at least one employee indicia identifying at least one furlough employee and period of furlough. The server includes a communications interface to communicate with a plurality of employer communications systems. The server includes a control system to receive the employee furlough information and determine restricted employer communications systems for the at least one furlough employee. These restricted employer communications systems are determined from among the plurality of employer communications systems based on the received employee furlough information.

Abstract: A first communication session is created with a first application written in first language. A change is detected in first variables in the first application. The first variables are retrieved from the first application in response to detecting a change in the first variables. The first communication session is transferred to a second application written in a second language. A change is detected in a second variable in the second application. The second variable is retrieved from the second application in response to detecting the change in the second variable. A common pair of variables are matched between the first variables and the second variable. The first communication session and the transferred first communication session are associated as a common communication session in response to matching the common pair of variables. One or more of the first plurality of variables is then used by the second application.

Abstract: Providing origin insight via Session Traversal Utilities for Network Address Translation (STUN) messages for web applications, and related methods, systems, and computer-readable media are disclosed herein. In one embodiment, a method for providing origin insight for web applications via STUN messages comprises determining an origin identifier for a web application attempting to send a STUN message to a STUN server; generating the STUN message incorporating the origin identifier for the web application; and transmitting the STUN message to the STUN server. In another embodiment, a method for providing STUN services to web applications comprises receiving a STUN message from a web client, and extracting an origin identifier for a web application. Provision of a STUN service to the web application is determined based on the origin identifier. If the STUN service should not be provided, the STUN message is rejected or disregarded; otherwise the STUN message is processed.

Abstract: The system and method capture an image of a presenter of a presentation. The image of the presenter may be a still image or a video stream. In one embodiment, the image of the presenter has the background removed. An image of the presentation is captured. The image of the presentation may be a still image or a video stream. A transition, such as a gesture or movement of the presenter is detected. In response to the detection of the transition, an image of the presenter is superimposed on the image of the presentation to create a combined image. Alternatively, in response to the transition, the image of the presenter is removed from the presentation. The combined image or the image of the presentation with the image of the presenter removed is then sent to participants viewing the presentation.

Abstract: Embodiments of the present invention may enable a communication device to search for multiple results from a database by using a single search query. The communication device may include a display screen, a processor, and a memory coupled to the processor. The memory may include a database and an instruction set. The database may store contact information of one or more entities. Further, the instruction set may include instructions executable by the processor to scan a query received from a user to recognize special characters and wild cards in the query. Further, the instructions may divide the query into multiple sub-queries based on the use of the special characters in the query. Furthermore, the instructions may execute and display results of the sub-queries in a user friendly manner.

Abstract: A system for automated assignment of monitoring customer-agent interactions is provided. A metadata extraction module configured to extract metadata related to each of a plurality of customer-agent interactions is disclosed. Further, a resource attribute collection module configured to collect attributes about each of a plurality of supervisor resources in the communication system is disclosed. Additionally, an assignment module configured to assign one of the plurality of supervisor resources to monitor one of the plurality of customer-agent interactions based on the extracted metadata and the collected attributes is disclosed.

Abstract: System and method to select a contact handling mode in a contact center, the method including: receiving, by a communication interface, a contact from a customer; calculating, by a processor of the contact center, an expected wait time by the customer based upon historical contact information stored in a memory of the contact center; calculating an expected cost of queueing the customer for the expected wait time; and selecting the contact handling mode based upon the expected cost of queueing the customer.

Abstract: A system, method, and computer readable medium are provided to manage a conference. The start of a conference is identified. For example, the start of the conference is identified when a host dials into a conference bridge. A timeline is created for the conference based on a first event that occurs at the start of the conference. The timeline includes the first event. The timeline is updated in real-time with a second event, as a second event occurs during the conference. This process is repeated throughout the conference. The timeline is rendered for display to one or more participants in the conference. The conference is then displayed to the conference participants, thus providing the conference participants with a real-time timeline of the conference.

Abstract: Methods, devices, and systems are provided such that enterprise network administrators may create and display a dial plan management arrangement using enterprise canonical format and number normalization and friendly display tables. A solution is provided for creating and managing call routing simply and graphically using enterprise canonical format rather than through a legacy routing scheme using of a series of tables with no graphic depiction and multiple formats. By using a single format with a graphical representation when administering dial planning, implementation and management are significantly simpler and more efficient.

Abstract: Disclosed are systems, methods, and non-transitory computer-readable storage media for presenting temporal aspects of a group of tags associated with a primary media stream. The temporal aspects of the tags are presented by obtaining temporal metadata for the tags, generating a secondary media stream for the media event based on the temporal metadata, and delivering the secondary media stream to a user terminal, such that the secondary media stream is navigable at the user terminal. The secondary media stream includes a sequence of representations of the tags visually depicting a relative significance of the tags during different intervals of times for the media event. Changes in the relative significance of the tags between successive representations can be depicted by changing at least one of a size, position, a shape, and a color of indicia associated with the tags.

Abstract: Methods and systems for routing application traffic to an operable system manager are provided. In particular, an arbiter application is provided to identify a currently active system manager. The arbiter application provides an address for the active system manager to a routing node. Applications send communications to the active system manager by associating such communications with a virtual system manager address. Such communications are delivered to the routing node, which associates the actual address for the currently active system manager with the communication. The communications are then delivered to the active system manager using the actual address.

Abstract: System and method to enable selective suppression of an audible indication in a SIP-based call, the method including: receiving, by a SIP conferencing server, a message from a caller to initiate a SIP-based call, wherein the message comprises a header section; searching the header section for a predetermined header; if the predetermined header is found, determining a field and a corresponding field value from the predetermined header; and storing the field value in a memory, wherein the stored field value is specific to the field and to the caller.

Abstract: Methods and systems for supporting the monitoring and control of an automatic call distribution system are provided. In particular, a ranked list of candidate agents that can be assigned to handle contacts for a selected queue associated with an automatic call distribution system is presented to a supervisor. The supervisor can make agent assignments from the ranked list at the discretion of the supervisor. The assignment or reassignment can be effected by the supervisor through control inputs entered through the user interface. These control inputs can include reconfiguring agent and/or queue attributes. In addition, assignments can be effected through communications to agents made by the supervisor that are initiated through the user interface.

Abstract: A first user may provide protected content to a second user. The user accesses the rights required by the protected content and the rights held by the second user. If the rights of the second user are equal or greater to those required by the protected content, the first user may then provide the protected content to the second user. Additionally, methods and systems for presenting information regarding multiple categories of content are provided. In addition, methods and systems that suggest activities by a user in relation to content and determined affinity for content in relation to user contacts are provided. A user interface application is provided that operates to display status and/or historical information regarding content, suggested activities, and suggested contacts. The user can interact with the interface to access detailed information and to act on suggestions.

Abstract: Systems and methods for determining and providing call disposition information for outgoing calls are provided. More particularly, the disposition of a call placed from a communication device is determined, and associated with a call log for that communication device. The call disposition information is displayed or otherwise output to a user when the call log is accessed by the user. The call disposition information can be determined by a call disposition application running on a communication server that provides the call disposition information to a communication device for display by that communication device.

Abstract: Methods, systems and computer readable media for providing and managing wireless guest access are described. In some implementations, the method can include a method comprising mining event details including a list of one or more guest attendees for which wireless guest access is selected and a corresponding email address for each of the one or more guest attendees from an event request. The method can also include generating wireless guest access credentials for each of the one or more guest attendees that accept the request, and transmitting corresponding wireless guest access credentials to each guest attendee via email using the corresponding email address. The method can further include receiving an indication that one or more of the guest attendees has connected to a wireless network, and causing a guest access page to be displayed for each guest attendee connecting to the network.

Abstract: A contact center system can receive messages from consumers. The system can then interact with the consumer or customer using a dialog. Before conducting the session with the consumer, past interactions using the dialog are reviewed to determine words, phrases, and other information that caused the dialog to be successful. The information is stored as norms. Upon beginning a new interaction with the dialog, the norms and the past successful dialogs are retrieved and compared to the active dialog while the interaction is on-going. The comparison is then used to ensure that the present active dialog will lead to a successful outcome or to resolve any issued if the outcome is not likely to be successful.

Abstract: Embodiments disclosed herein provide systems and methods for selectively recording high quality media in a videoconference. In a particular embodiment, a method provides receiving a plurality of video streams from a plurality of videoconferencing clients. The method further provides streaming video at a first quality level for the plurality of video streams to a first videoconferencing client of the plurality of video conferencing clients. At a first point in time while streaming the video, the method provides identifying a first video stream of the plurality of video streams that should be recorded at a higher quality level than the first quality level and recording the first video stream at the higher quality level from the first point in time.