Abstract: An apparatus for enabling signals directed to a first telecommunications terminal to be forwarded intelligently to a second telecommunications terminal in the vicinity of the first terminal is disclosed. In particular, the illustrative embodiment automatically forwards signals from a first terminal to the closest terminal in the network that the first terminal is authorized to forward to. The closest authorized terminal is determined via short-range wireless communication between the first terminal and other terminals in the first terminal's vicinity. In the illustrative embodiment, the terminals communicate with each other via Bluetooth transceivers.

Abstract: A media exchange monitor is disclosed that selectively (i) introduces a mixer into a two-party call when the two-party call becomes a conference call (ad-hoc conference), and (ii) removes the mixer when one or more conference call participants drop out, leaving only two participants behind. When a party to a two-party call requests to convert the call into a conference call, the packet telephony system responds to the conference call request by connecting a mixer to service the conference call between the parties. When parties drops out of a conference call, leaving only two parties behind, the mixer is removed from the conference call. In one implementation, the mixer is removed from the conference call only if the two remaining parties can exchange media directly. When the media connection among the parties must be changed to introduce or remove the mixer, the media exchange monitor achieves the desired connectivity by initially querying the parties for their capabilities.

Abstract: A printed circuit board which is easily compensation adjustable. The PCB has compensator traces which are directly above and parallel to each other. Each of the layers of the PCB contains compensator traces which are aligned in a plane such that each of the compensating traces are aligned in a direction that is perpendicular to the respective planes. Thus, compensation can be effected in each of the various layers of the PCB by drilling one hole for each of the layers since the compensation traces are vertically aligned.

Abstract: A call center is configured to include a capability for generating measures of occupancy for one or more agents. At least one value characterizing an occupancy measure determination for a given agent is stored in a memory associated with the call center, and used in generating an occupancy measure for that agent. In an illustrative embodiment, a set of stored values for the given agent includes an initial occupancy value for the agent, expressed in terms of a percentage. The occupancy measure for the agent may then be set to the initial occupancy value upon a log-in by the agent, so as to avoid undue oscillation in the occupancy measure after log-in. The set of stored values for the given agent may also include, for example, a limit which specifies a maximum amount of time for a designated activity which is to be considered as occupied time in generating the occupancy measure, or a limit which specifies a maximum effect of a designated activity in generating the occupancy measure.

Abstract: Cabinet mounting structure where the rear of the cabinet is inaccessible. The structure includes anchors mounted to the rear of the cabinet. A base plate having receptacles secured thereon is installed on a supporting surface. The receptacles are formed with cavities into which the anchors are inserted, thereby holding down the rear of the cabinet. The front of the cabinet is secured to the supporting surface by mounting bolts extending through the cabinet floor.

Abstract: An application-independent language module for language-independent applications responds to a request from an application identifying a concept that is generic to a plurality of languages and the language that the concept is to be expressed in, by generating and returning an expression of the identified concept in the identified language for the application to communicate.

Abstract: A faceplate or console unit for electrical or fiber optic cable connectors. The unit has a base wall with at least one connector opening for mounting a first connector in the opening so that, when mounted, the first connector is accessible to an outside mating connector. A protective hood surrounds a portion of the base wall. The hood extends a determined height above the base wall, and the first connector can be accessed by a mating connector from a direction that is clear of the hood. The hood is arranged to prevent objects near the unit from striking the outside connector and thus causing its connection with the first connector to be interrupted.