Abstract: A method of creating a software wizard. The method involves receiving, by a computer, an instruction to create a wizard, displaying by the computer one or more forms, created before receiving the instruction to create the wizard, receiving by the computer one or more customization instructions of at least one of the displayed one or more forms and storing a file defining a wizard including the displayed one or more forms as customized by the one or more customization instructions.

Abstract: A method of ringcasting with improved reliability, in which a participant who is the source of content saves the signal in which the content is found, and compares received signals with the signal in which the content is found to ensure that the content has made it completely around the ring. If any particular piece of the content does not complete the ring, the content is re-transmitted from the participant around the ring. Sequence indices within the signal informs each participant of the sequence in which any particular piece of content is to be received so that, even if any particular piece of content is received out of order, it will be replaced in its proper sequence by a recipient.

Abstract: A system and method for providing the capability to simultaneously manage multiple conference calls, move participants in the conference calls from one conference call to another and subdivide or join multiple conference calls together, and the like, wherein a participant seeking to initiate conference calls does so at his or her endpoint by selecting conference call identifiers, where the identifiers identify conference calls to be created. The initiating participant then selects the participants to be associated with the particular calls and confirms the selection. Upon confirmation of the selection, the conference calls among the selected participants are established.

Abstract: A method is disclosed that enables a media gateway controller to optimize the selection of a media gateway from which to acquire call-related resources, in a multi-gateway environment. In accordance with the illustrative embodiment, the controller sets a high utilization threshold and a low utilization threshold for each media gateway it controls, for the purpose of receiving a notification when a threshold is crossed. As resources are utilized, removed from service, or become available for use, the media gateway recalculates the resource utilization of one or more predetermined resources and notifies the controller if a threshold for a particular resource has been crossed. The controller, in turn, uses the current threshold states as part of the selection of media gateway to serve one or more subsequent calls. The disclosed method can increase the probability of selecting a media gateway with sufficient resources for a successful call completion on the first attempt.

Abstract: An enhanced sidetone system is disclosed which provides the user of a telecommunications terminal, while speaking, with immediate audio feedback that corresponds to what the far-end party is probably hearing. The sidetone system continuously samples the input speech signal from the user and also obtains signal quality statistics of the transmission path. These statistics can include descriptions of network quality-of-service characteristics (e.g., packet loss rate, etc.) and/or media quality characteristics (e.g., audio distortion due to echo cancellation, etc.). These statistics enable the disclosed technique to determine whether the transmitted signal quality is acceptable. When an unacceptable condition in transmit-path signal quality is detected, the technique modifies the traditional (main) sidetone signal.

Abstract: A telecommunications endpoint and method are disclosed that involve the monitoring of a conference call by the endpoint, on behalf of a call participant who is either at the endpoint or elsewhere, and the prompting of the participant when his/her presence is needed. The monitoring of the call involves determining whether certain phrases that are relevant to and initialized by the participating endpoint user are spoken during the call. Such phrases might comprise the user's name, the name of a relevant project, the name of a relevant work item, and so forth. At a point in the call when one of the phrases has been spoken, the endpoint prompts the user of the event and provides relevant information that enables the user to refocus attention towards the call.

Abstract: One exemplary aspect is advanced multimedia communications via OCAP using customer specific profiles resident in the STB for bill management. Aspects of the invention also relate to managing payment preferences, auto payment of bills or invoices, managing bill notification preferences, triggering a notification to be sent to one or more of an associated device and the STB upon receipt of a bill, analyzing an incoming bill with an intelligent agent and optionally initiating a communication to the vendor associated with a bill based on the analysis, acquiring additional information about the bill including an image of the bill and/or additional details, and forwarding invoice information to a destination associated with the STB.

Abstract: One exemplary aspect is advanced multimedia communications via OCAP using customer specific profiles resident in the STB for calendar management. Additional aspects relate to invitation management including auto-calendaring, forwarding of an invitation details to a specific destination, conflict resolution, auto-rescheduling, global rescheduling and automatic reminders based on an invitation. Still further aspects relate to enabling confirmation of an appointment based on a received reminder and a technique to confirm an appointment with the ability to forward an appointment confirmed identifier to the appointment setter. Rescheduling routines are also provided for use with the calendaring application.

Abstract: A technique applicable to a telecommunications system is disclosed that provides quality-related information in a receive path, in which the information serves as feedback about the call quality that is present in the corresponding transmit path. It is recognized that when a first party on a call hears degradation, he tends to change the way that he speaks or reacts to a second party. Based upon this recognition, the present invention addresses the problem of one-way degradation by providing a feedback signal to the first party, in the form of intentional degradation of the voice signals that he is receiving from the second party. The degradation that is introduced by the disclosed data-processing system is based on the current quality of the voice path from the first party to the second party (i.e., the transmit path), instead of the other way around (i.e., the receive path).

Abstract: A method and apparatus are disclosed for redirecting traffic associated with an application so that the traffic advantageously traverses (or “hairpins”) through an application-layer gateway. Because the present invention advantageously redirects traffic without any participation by routers, no changes to or replacement of routers in a network is required. The illustrative embodiment is disclosed in the context of Internet telephony, but is also applicable to other kinds of applications and types of communication (e.g., Internet Protocol Television [IPTV], instant messaging [IM], videoconferencing, etc.

Abstract: An apparatus and method for detecting potentially-improper call behavior (e.g., SPIT, etc.) are disclosed. The illustrative embodiment of the present invention is based on finite-state machines (FSMs) that represent the legal states and state transitions of communications protocols at nodes during Voice over Internet Protocol (VoIP) calls. In accordance with the illustrative embodiment, a library of FSM execution profiles associated with improper call behavior and a set of rules (or rule base) associated with improper FSM behavior over one or more calls are maintained. When the behavior of one or more finite-state machines during one or more calls matches either an execution profile in the library or a rule in the rule base, an alert is generated.

Abstract: An apparatus and method for detecting potentially-improper call behavior (e.g., SPIT, etc.) are disclosed. The illustrative embodiment of the present invention is based on finite-state machines (FSMs) that represent the legal states and state transitions of a communications protocol at a node during a Voice over Internet Protocol (VoIP) call. In accordance with the illustrative embodiment, a library of FSM execution profiles associated with improper call behavior is maintained. When there is a match between the behavior of a finite-state machine during a call and an execution profile in the library, an alert is generated.

Abstract: A technique is disclosed that optimizes the background noise experienced by a party who is calling into a call center. Working as part of an overall call-assignment algorithm, the technique considers the acoustic noise that is present in the vicinities of multiple call-center agents who are otherwise satisfactory candidates to handle a call. The technique then selects an agent to handle the call who is associated with an optimal acoustic noise. Typically, the selected agent is associated with lowest background noise level. The background noise is monitored at each call agent's station by evaluating the signals that are present at the agent's microphone. Usually, this is done when a call agent is between calls and, as a result, is not using her headset at that moment. In other words, the background noise is actually measured, and the measurements are then used to assign a call agent to the incoming call.

Abstract: A technique is disclosed for determining off-line the number and location of instrumentation probes to be inserted into a program under testing, and subsequently instrumenting the program at run-time based on the off-line analysis. In accordance with the illustrative embodiment, an off-line analyzer first determines instrumentation locations for a program under test in accordance with a method called the Super Nested Block Method. After the instrumentation locations have been determined, a testing/monitoring tool executes the program and a run-time instrumenter in parallel. The run-time instrumenter accordingly inserts probes into the program, removes probes after they have been executed once, and generates and reports information about code coverage based on the probes.

Abstract: Provided are methods, devices, and systems for maintaining a SIP survivable User Agent. The present invention is adapted to allow the User Agent to detect the status of the network, thus providing the User Agent to perform failover/failback operations. The User Agent may be adapted to determine the status of the network based on its own monitoring mechanisms and/or based on messages received from other network components.

Abstract: Provided are methods, devices, and systems for maintaining a SIP survivable network. The present invention may utilize messages, such as SIP NOTIFY messages, to trigger various network components to failover and failback based on the determined status of the SIP network.

Abstract: A method and apparatus for automatically generating a run-time instrumenter are disclosed. In accordance with the illustrative embodiment, an off-line analyzer first determines instrumentation locations for a program under test in accordance with a method called the Super Nested Block Method. After the instrumentation locations have been determined, source code for a run-time instrumenter is automatically generated based on the source code for the program under test and the instrumentation locations. The source code for the program under test and the run-time instrumenter are then compiled into executables, and a testing tool then executes the program under test and the run-time instrumenter in parallel.

Abstract: A method for determining the number and location of instrumentation probes to be inserted into a program is disclosed. The method advantageously inserts the minimum number of probes that are required to obtain execution coverage for every node in the program's control-flow graph. In addition, the method requires only one bit to store each probe and does not require the assignment of weights to arcs or nodes of the control-flow graph. In the illustrative embodiment, the nodes of a control-flow graph are partitioned into non-empty sets, where each non-empty set corresponds to a super nested block of the program.

Abstract: Provided are methods, devices, and systems for maintaining a SIP survivable network. The present invention is adapted to allow SIP endpoints or User Agents to discover and select the controller or controllers that the SIP endpoint will register with. Selection of the controller or controllers may be based upon the relative attributes of the controllers and the needs of the SIP endpoint.

Abstract: Utilization of stored of personalized information and communication preferences in a profile in a STB in a structured format or via cookies allows at least a combination of feature rich telephony applications, with the personalized data stored in STBs facilitating feature rich communications sessions. Providing advanced multimedia communications applications using personalized data resident in STBs could allow an entity to provide, for example, many previously unavailable services, and therefore provide considerable new business potential. The personal information stored in the STB can convey many exemplary benefits, such as communication preferences, alternate contact modalities, payment preferences, priority preferences, trusted contacts, personal information, as well as multimedia messaging, etc. The integration of the personal information with the intelligent personal agent also enhances the user experience.