Abstract: A system is provided for collecting information regarding a device or a user of a device. Information is received from a discovery agent, which collects information when activated. The system determines a discovery rule to be applied to the information received from the discovery agent. The discovery rule is then applied to the information received from the discovery agent. The discovery agent and the discovery rule are separate code sequences or separate programs. A discovery engine receives the collected information from the discovery agent and applies the discovery rule to the collected information. The system may periodically activate the discovery agent to collect information. A typical system receives information from multiple discovery agents and applies multiple discovery rules to the received information. Each discovery agent includes a unique associated identifier. Additionally, the information collected by each discovery agent has an associated tag that identifies the data.

Abstract: Software allows a vendor to grant full access to demonstration software that has been downloaded to a user's computer as well as return the product for credit. To obtain full access, the user obtains an access code from the vendor, which unlocks the software. To effect a product return, the user would call the customer service department of the manufacturer and talk to a telemarketer or carry out a return session with the vendor's return server. The user reads a serial number to the telemarketer at (204) or supplies the serial number to the return server. The return server uses this number to generate a return authorization code, which is then supplied to the user at (206). The user must then enter this return authorization code into their system at (208). When this code is accepted, the user is shown a confirmation code at (210). The user supplies this code to the vendor for comparison with the code generated on the vendor's system at (212).