Abstract: Systems, methods and apparatus are provided for computing quality scores for a media session delivered using an adaptive streaming protocol, where the quality score may be an estimate of a mean opinion score. The quality score reflects the impact of network delivery on a viewer's quality of experience (QoE). In particular, the quality score is generally based on the effects of stream switch events, as stream switches may be the result of impaired network delivery. Other network events, such as re-buffering events may also be incorporated in the score.

Abstract: A device includes a frame data analyzer that generates buffer increment data based on frame data sent from the media server to the media client and further based on acknowledgement data sent from the media client to the media server. A playback data generator generates playback data based on frame data buffer contents and further based on player state data. A frame buffer model generator generates a buffer fullness indicator and the frame data buffer contents, based on the buffer increment data and the playback data. A player state generator generates the player state data, based on the buffer fullness indicator and further based on media client data, media server data and player command data.