Abstract: Web integrated interactive voice response systems include a server adapted to check for accessibility of a network connection associated with a calling party, and a graphical user interface system adapted to provide a plurality of menus in a graphical format to the calling party over a network connection.

Abstract: A method and system to invoke a check of a service package application (SPA) with respect to a communication as the communication is routed through the telecommunications system. To invoke the check, probe information received from a user is arranged and provided to a call probe assembler. This call probe assembler assembles the arranged probe information into a call probe including a called number that corresponds to an SPA. The call probe is associated with a communication which is routed through the telecommunications system based on the called number. In the course of this routing, a recognition is made that the called number corresponds to the SPA and a check is made of the SPA with respect to the communication. The check may result in the SPA performing certain operations based on the type of call probe. An external call probe may result in the SPA applying an advanced service with respect to the communication based on the information in the call probe.