Abstract: An intermediary interface system allow for remote servicing of a computer in a local customer system by a remote representative system even if the local customer system does not have a network connection to the remote representative system. The intermediary interface system includes a smartphone and a dongle. The dongle interfaces video output and keyboard and mouse inputs of the local customer system with the smartphone. The smartphone wirelessly interfaces the dongle with the remote representative system. Thus, the representative system displays the video signal from the local customer system for analysis and sends keyboard and mouse signals to the local customer system in response without requiring a network connection between the local customer system and the remote representative system.

Abstract: An intermediary interface system allow for remote servicing of a computer in a local customer system by a remote representative system even if the local customer system does not have a network connection to the remote representative system. The intermediary interface system includes a smartphone and a dongle. The dongle interfaces video output and keyboard and mouse inputs of the local customer system with the smartphone. The smartphone wirelessly interfaces the dongle with the remote representative system. Thus, the representative system displays the video signal from the local customer system for analysis and sends keyboard and mouse signals to the local customer system in response without requiring a network connection between the local customer system and the remote representative system.