Abstract: Technology is provided for conversation analysis. The technology includes, receiving multiple utterance representations, where each utterance representation represents a portion of a conversation performed by at least two users, and each utterance representation is associated with video data, acoustic data, and text data. The technology further includes generating a first utterance output by applying video data, acoustic data, and text data of the first utterance representation to a respective video processing part of the machine learning system to generate video, text, and acoustic-based outputs. A second utterance output is further generated for a second user. Conversation analysis indicators are generated by applying, to a sequential machine learning system the combined speaker features and a previous state of the sequential machine learning system.
Type:
Application
Filed:
July 11, 2022
Publication date:
October 27, 2022
Applicant:
BetterUp, Inc.
Inventors:
Andrew Reece, Peter Bull, Gus Cooney, Casey Fitzpatrick, Gabriella Rosen Kellerman, Ryan Sonnek
Abstract: Technology is provided for causing a computing system to extract conversation features from a multiparty conversation (e.g., between a coach and mentee), apply the conversation features to a machine learning system to generate conversation analysis indicators, and apply a mapping of conversation analysis indicators to actions and inferences to determine actions to take or inferences to make for the multiparty conversation. In various implementations, the actions and inferences can include determining scores for the multiparty conversation such as a score for progress toward a coaching goal, instant scores for various points throughout the conversation, conversation impact score, ownership scores, etc. These scores can be, e.g., surfaced in various user interfaces along with context and benchmark indicators, used to select resources for the coach or mentee, used to update coach/mentee matchings, used to provide real-time alerts to signify how the conversation is going, etc.
Type:
Grant
Filed:
February 21, 2020
Date of Patent:
August 16, 2022
Assignee:
BetterUp, Inc.
Inventors:
Andrew Reece, Peter Bull, Gus Cooney, Casey Fitzpatrick, Gabriella Rosen Kellerman, Ryan Sonnek
Abstract: Technology is provided for conversation analysis. The technology includes, receiving multiple utterance representations, where each utterance representation represents a portion of a conversation performed by at least two users, and each utterance representation is associated with video data, acoustic data, and text data. The technology further includes generating a first utterance output by applying video data, acoustic data, and text data of the first utterance representation to a respective video processing part of the machine learning system to generate video, text, and acoustic-based outputs. A second utterance output is further generated for a second user. Conversation analysis indicators are generated by applying, to a sequential machine learning system the combined speaker features and a previous state of the sequential machine learning system.
Type:
Grant
Filed:
February 21, 2020
Date of Patent:
August 16, 2022
Assignee:
BetterUp, Inc.
Inventors:
Andrew Reece, Peter Bull, Gus Cooney, Casey Fitzpatrick, Gabriella Kellerman, Ryan Sonnek
Abstract: Some embodiments of a virtual coaching platform can analyze user and coach characteristics to determine suggested coaching partnerships. Some virtual coaching platform embodiments can implement whole-person dimensionalities used to track progress and provide coaching resources and guidance. In some implementations, the virtual coaching platform can provide six whole-person dimensions including: centered, aware, agile, includes, elevates, and drives. Some virtual coaching platform embodiments can select a subset of the dimensionalities to update using determined associations between a user and the dimensionalities. Some virtual coaching platform embodiments can implement a motivational matrix to assess a user in a readiness versus clarity domain and provide coaching suggestions based on a corresponding type.
Type:
Application
Filed:
May 28, 2021
Publication date:
November 18, 2021
Applicant:
BetterUp, Inc.
Inventors:
Alexi Robichaux, Eduardo Medina, Ryan Sonnek
Abstract: Some embodiments of a virtual coaching platform can analyze user and coach characteristics to determine suggested coaching partnerships. Some virtual coaching platform embodiments can implement whole-person dimensionalities used to track progress and provide coaching resources and guidance. In some implementations, the virtual coaching platform can provide six whole-person dimensions including: centered, aware, agile, includes, elevates, and drives. Some virtual coaching platform embodiments can select a subset of the dimensionalities to update using determined associations between a user and the dimensionalities. Some virtual coaching platform embodiments can implement a motivational matrix to assess a user in a readiness versus clarity domain and provide coaching suggestions based on a corresponding type.
Type:
Grant
Filed:
December 22, 2017
Date of Patent:
June 1, 2021
Assignee:
BetterUp, Inc.
Inventors:
Alexi Robichaux, Eduardo Medina, Ryan Sonnek