Abstract: A method for capacity forecasting may include determining expected issues by averaging a number of each issue type submitted per a time period to predict a quantity of each issue type that will be submitted in a next time period, determining an expected issue capacity need in the future for each skill level of the assignees based on the expected issues, and determining assignee demand by averaging a number of each issue type assigned to each assignee per the time period. For each assignee, the method may include determining an expected assignee demand by identifying a number of the expected issues on which each assignee will be expected to work based on the expected issues and the assignee demand, determining an expected individual capacity based on the expected assignee demand, and determining assignments of issues to the assignee based on the expected issue capacity and the expected individual capacity.

Abstract: A method performed by a client application executing on a client computing device is disclosed. The method includes generating a private key and a public key corresponding to the client application. The method also includes transmitting the public key to a middleware application executing on a middleware computing device, a server application executing on a server computing device, or both. The client application and the server application are engaged in a trusted relationship. The method also includes receiving, at the client application, a request to perform an operation on an encrypted content that is stored at the middleware computing device and that is encrypted with the public key by the middleware application or the server application, decrypting the encrypted content using the private key to generate a decrypted content, and presenting the decrypted content on a display screen of the client computing device.