Patents Assigned to Bolder Thinking Communications, Inc.
  • Cloud computing call centers
    Patent number: 8477926
    Abstract: Embodiments of the present invention generally relate to a cloud computing call center that may provide a multi-tenanted platform for scalable, dynamic allocation of telephony, PBX, and call center capabilities. Embodiments of the invention include implementations of a software telephony switch in a cloud computing environment that may dynamically allocate software based PBXes, virtual interactive voice responses (IVRs), and other system components to particular calls.
    Type: Grant
    Filed: April 16, 2010
    Date of Patent: July 2, 2013
    Assignee: Bolder Thinking Communications, Inc.
    Inventors: John Jasper, James A. Van Vleet, Nicole J. Hushka