Abstract: Embodiments of the present invention generally relate to a cloud computing call center that may provide a multi-tenanted platform for scalable, dynamic allocation of telephony, PBX, and call center capabilities. Embodiments of the invention include implementations of a software telephony switch in a cloud computing environment that may dynamically allocate software based PBXes, virtual interactive voice responses (IVRs), and other system components to particular calls.
Type:
Grant
Filed:
October 1, 2014
Date of Patent:
September 15, 2015
Assignee:
BOLDER THINKING COMMUNICATIONS, INC.
Inventors:
John Jasper, James A. VanVleet, Nicole J. Hushka
Abstract: Embodiments of the present invention generally relate to a cloud computing call center that may provide a multi-tenanted platform for scalable, dynamic allocation of telephony, PBX, and call center capabilities. Embodiments of the invention include implementations of a software telephony switch in a cloud computing environment that may dynamically allocate software based PBXes, virtual interactive voice responses (IVRs), and other system components to particular calls.
Type:
Application
Filed:
May 10, 2013
Publication date:
September 26, 2013
Applicant:
BOLDER THINKING COMMUNICATIONS, INC.
Inventors:
John Jasper, James A. Van Vleet, Nicole J. Hushka
Abstract: Embodiments of the present invention generally relate to a cloud computing call center that may provide a multi-tenanted platform for scalable, dynamic allocation of telephony, PBX, and call center capabilities. Embodiments of the invention include implementations of a software telephony switch in a cloud computing environment that may dynamically allocate software based PBXes, virtual interactive voice responses (IVRs), and other system components to particular calls.
Type:
Grant
Filed:
April 16, 2010
Date of Patent:
July 2, 2013
Assignee:
Bolder Thinking Communications, Inc.
Inventors:
John Jasper, James A. Van Vleet, Nicole J. Hushka