Abstract: An approach is provided for establishing a vendor portal configured to provide remote control and management of one or more devices of a customer by a plurality of vendors. The device can then be remotely controlled, accessed, or operated upon via the vendor portal.

Abstract: An approach is described for securely and automatically handling credentials when used for accessing endpoints, and/or applications and resources on the endpoints. The approach involves selecting and injecting credentials at an endpoint by an accessor to log into the endpoint, running applications, or gaining access to resources on the endpoint, without full credential information traversing the accessor's machine.

Abstract: An approach is described for provisioning and enforcing realtime granular access controls for endpoints. The approach involves enforcing realtime access controls, via a privileged access management appliance, of a plurality of accessors, endpoints, and approvers, to provide for securing, controlling, auditing, and reporting of access to endpoints.

Abstract: An approach is described for securely and automatically handling credentials when used for accessing endpoints, and/or applications and resources on the endpoints, and more particularly accessing web endpoints and/or web applications and resources on the web endpoints. The approach involves selecting and injecting credentials at an endpoint by an accessor and/or protocol agent to log into the endpoint, running applications, or gaining access to resources on the endpoint, without full credential information traversing the accessor's machine.

Abstract: An approach is described for provisioning and enforcing realtime granular access controls for endpoints. The approach involves enforcing realtime access controls, via a privileged access management appliance, of a plurality of accessors, endpoints, and approvers, to provide for securing, controlling, auditing, and reporting of access to endpoints.

Abstract: A network appliance is designed and configured to communicate over a data network and to provide secure on-demand remote access and control of a computing system in the context of remote support.

Abstract: A network appliance is configured to determine a security policy controlled by a system of an organization. The network appliance creates an association between the security policy and support agent access to the system. The network appliance creates portals where the access is based on the security policy and access includes connectivity for providing remote support service to the system from a remote support service disconnected from the system.

Abstract: An approach is provided to allow remote support representatives to carry out remote support session with minimal access and privileges to remote systems. An attempt is detected to establish a remote support session via a remote support appliance that is configured to establish the remote support session between a first device associated with a support representative and a second device associated with a user. A credential that provides an elevated access privilege is retrieved in response to the detection. The credential is provided to the first device for use in the establishment of the remote support session.

Abstract: A network appliance is designed and configured to communicate over a data network and to provide secure on-demand remote access and control of a computing system in the context of remote support.

Abstract: An approach is provided for extending remote network visibility for push functionality. An application is transmitted, via a push agent, from a first network to a device of a second network, wherein the device is configured to execute the application. The device is remotely controlled using the application.

Abstract: An approach is provided for extending remote network visibility for push functionality. An application is transmitted, via a push agent, from a first network to a device of a second network, wherein the device is configured to execute the application. The device is remotely controlled using the application.

Abstract: A network appliance is configured to communicate with a representative system and a customer system. The network appliance permits control and access to the customer system by the representative system or to the representative system by the customer system for providing remote support service. The network appliance manages, logs, and routes screen updates of the customer system to the representative system. In addition, the network appliance logs and provides reports for all actions taken during the support service.

Abstract: A network appliance is configured to communicate with a representative system and a customer system. The network appliance permits control and access to the customer system by the representative system or to the representative system by the customer system for providing remote support service. The network appliance manages, logs, and routes screen updates of the customer system to the representative system. In addition, the network appliance logs and provides reports for all actions taken during the support service.

Abstract: A network appliance is designed and configured to communicate over a data network and to provide secure on-demand remote access and control of a computing system in the context of remote support.

Abstract: A network appliance is configured to communicate with a representative system and a customer system. The network appliance permits control and access to the customer system by the representative system or to the representative system by the customer system for providing remote support service. The network appliance manages, logs, and routes screen updates of the customer system to the representative system. In addition, the network appliance logs and provides reports for all actions taken during the support service.

Abstract: A network appliance is configured to communicate with a representative system and a customer system. The network appliance permits control and access to the customer system by the representative system or to the representative system by the customer system for providing remote support service. The network appliance manages, logs, and routes screen updates of the customer system to the representative system. In addition, the network appliance logs and provides reports for all actions taken during the support service.

Abstract: A network appliance is configured to communicate with a representative system and a customer system. The network appliance permits control and access to the customer system by the representative system or to the representative system by the customer system for providing remote support service. The network appliance manages, logs, and routes screen updates of the customer system to the representative system. In addition, the network appliance logs and provides reports for all actions taken during the support service.

Abstract: A network appliance is configured to determine a security policy controlled by a system of an organization. The network appliance creates an association between the security policy and support agent access to the system. The network appliance creates portals where the access is based on the security policy and access includes connectivity for providing remote support service to the system from a remote support service disconnected from the system.

Abstract: An approach is provided for extending remote network visibility for push functionality. An application is transmitted, via a push agent, from a first network to a device of a second network, wherein the device is configured to execute the application. The device is remotely controlled using the application.

Abstract: An approach is provided to allow remote support representatives to carry out remote support session with minimal access and privileges to remote systems. An attempt is detected to establish a remote support session via a remote support appliance that is configured to establish the remote support session between a first device associated with a support representative and a second device associated with a user. A credential that provides an elevated access privilege is retrieved in response to the detection. The credential is provided to the first device for use in the establishment of the remote support session.