Patents Assigned to Brightware, Inc.
  • Automatic message interpretation and routing system
    Patent number: 6411947
    Abstract: A method for automatically interpreting an electronic message, including the steps of (a) receiving the electronic message from a source; (b) interpreting the electronic message using a rule base and case base knowledge engine; and (c) classifying the electronic message as at least one of (i) being able to be responded to automatically; and (ii) requiring assistance from a human operator. The method for automatically interpreting an electronic message may also include the step of retrieving one or more predetermined responses corresponding to the interpretation of the electronic message from a repository for automatic delivery to the source.
    Type: Grant
    Filed: April 2, 1998
    Date of Patent: June 25, 2002
    Assignee: Brightware, Inc.
    Inventors: Amy Rice, Julie Hsu
  • System and method for message process and response
    Patent number: 6278996
    Abstract: A message understanding and response system recognizes and answers messages based on the message writer's intent in unconstrained natural language text messages. The system has a set of knowledge bases with linked domain specific words, phrases, and regular expressions relating to the domain of the writer and the domain of the respondent. The writer's domain is represented by special purpose lexicons linked to representations of typical intents. The typical intents are linked to a domain knowledge base of typical and appropriate respondent actions. The system is initialized by manually classifying a training text corpus according to the respondent's policies. A lexical analysis tool with prototypical intents and phrases indicating intents is applied to the training text corpus, which includes the domain specific characteristics of both the writer and the respondent.
    Type: Grant
    Filed: March 30, 1998
    Date of Patent: August 21, 2001
    Assignee: Brightware, Inc.
    Inventors: Keith D. Richardson, Jeff Greif, Doug Buedel, Boris Aleksandrovsky
  • Automatic electronic message interpretation and routing system
    Patent number: 6182059
    Abstract: A method for automatically interpreting an electronic message, including the steps of (a) receiving the electronic message from a source; (b) interpreting the electronic message using a rule base and case base knowledge engine; and (c) classifying the electronic message as at least one of (i) being able to be responded to automatically; and (ii) requiring assistance from a human operator. The method for automatically interpreting an electronic message may also include the step of retrieving one or more predetermined responses corresponding to the interpretation of the electronic message from a repository for automatic delivery to the source.
    Type: Grant
    Filed: May 8, 1997
    Date of Patent: January 30, 2001
    Assignee: Brightware, Inc.
    Inventors: Anthony A. Angotti, Rosanna M. Piccolo, Fred R. Cohen, Julie Hsu, Amy Rice