Abstract: Provided is a connection system for connecting a metaverse of a virtual world and a contact center of a real world, the connection system including a contact center provider configured to provide a virtual contact center in at least one metaverse platform and to collect a consultation request through the provided virtual contact center; a validity determiner configured to, in response to the collected consultation request, collect customer information on a user that requests a consultation and determine a validity of the user based on the collected customer information; and a consultation processing unit configured to provide the customer information on the user of which the validity is determined to a server of a real contact center and to connect a consultation channel between a user in the at least one metaverse platform and the real contact center.

Abstract: Provided is a system for providing an insurance service based on artificial intelligence (AI), the system including a first terminal configured to provide an insurance consulting service and to filter potential customer information; a server configured to interact with the first terminal, to deliver the filtered potential customer information to the first terminal, and to deliver feedback on a quality of consultation for the insurance consulting service to the first terminal; and a plurality of second terminals configured to interact with the first terminal and the server, to deliver a request for the insurance consulting service to the server, and to receive customized insurance information about each of users from the server.