Abstract: Systems and methods are described for determining a set of three quality metrics for audio and/or video signals transmitted through a packet network. The set of three metrics provide more insight into which factors are affecting the quality of the received signal as perceived by the end-user. These three quality metrics measure reductions in quality due to lossy media transmission, packet loss concealment from packet loss and/or packet/frame jitter, and long periods of silence and/or frozen video. Because each metric quantifies a different aspect of transmitted quality, a deficiency in the transmitted signal can be identified by reference to the set.