Abstract: A switched telecommunications system including voice messaging and also including an interactive voice processor (IVP) connectable to subscriber lines, a LAN connected via one data network to switches in the system and to operating components for effecting the voice messaging associated therewith and to a second business functions data network, an adjunct processor connected to receive data representative of special services ordered by subscribers and also connected to the IVP and LAN, a control processor connected to the LAN for accessing the first and second data networks and associated databases, where the adjunct processor is responsive to data representative of the special services ordered and provides input signals to the IVP and LAN, the IVP being responsive to signals from the second adjunct processor initiating connection to the service requesting subscriber line to deliver a voice message confirmation of the installation of the service, and wherein the control processor accesses and displays data re