Patents Assigned to CallVU, Ltd.
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Patent number: 10200535Abstract: An interactive display response (IDR) system and a non-transitory computer readable medium. The IDR system includes an interactive display server (IDS), wherein the IDS is configured to: establish a data session with an interactive display application (IDA) installed on a mobile device, wherein the data session is established when a call is placed, via the mobile device, with a call center that is subscribed to provide IDR services; obtain, from the call center, a link to a data to be displayed via the IDA; and send, to the mobile device, the link to the data to be displayed on the mobile device; wherein the IDA is configured to determine whether the call center is subscribed to provide IDR services, wherein the IDA is further configured to send the results of the determination to the IDS.Type: GrantFiled: March 5, 2018Date of Patent: February 5, 2019Assignee: CallVU Ltd.Inventors: Doron Rotsztein, Ran Faran
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Publication number: 20180198913Abstract: An interactive display response (IDR) system and a non-transitory computer readable medium. The IDR system includes an interactive display server (IDS), wherein the IDS is configured to: establish a data session with an interactive display application (IDA) installed on a mobile device, wherein the data session is established when a call is placed, via the mobile device, with a call center that is subscribed to provide IDR services; obtain, from the call center, a link to a data to be displayed via the IDA; and send, to the mobile device, the link to the data to be displayed on the mobile device; wherein the IDA is configured to determine whether the call center is subscribed to provide IDR services, wherein the IDA is further configured to send the results of the determination to the IDS.Type: ApplicationFiled: March 5, 2018Publication date: July 12, 2018Applicant: CallVU Ltd.Inventors: Doron ROTSZTEIN, Ran FARAN
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Publication number: 20180189795Abstract: A system and method for providing enhanced interactive sessions via digital channels. The method includes establishing, by a bot integration system, a first channel with a bot; establishing, by the bot integration system, a second channel with at least one service system; and initiating, by the bot integration system, an enhanced interactive session via the second channel, wherein conducting the enhanced interactive session includes communicating transaction data between the bot integration system and the at least one service system based on communications sent via the first channel.Type: ApplicationFiled: December 27, 2017Publication date: July 5, 2018Applicant: CallVU Ltd.Inventors: Assaf FRENKEL, Ori FARAN
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Patent number: 9930178Abstract: Systems for interactive display responses. An example system includes an interactive display server (IDS), wherein the IDS is configured to: establish a data session with an interactive display application (IDA) installed on a mobile device, wherein the data session is established when a call is placed, via the mobile device, with a call center that is subscribed to provide IDR services; obtain, from the call center, a link to a data to be displayed via the IDA; and send, to the mobile device, the link to the data to be displayed on the mobile device.Type: GrantFiled: September 21, 2016Date of Patent: March 27, 2018Assignee: CallVU Ltd.Inventors: Doron Rotsztein, Ran Faran
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Publication number: 20170192735Abstract: A synchronized display server and a method for providing synchronized displays. The synchronized display server includes a processing circuity; and a memory, the memory containing instructions that configure the synchronized display server to: establish a first data session with a user device and a second data session with a contact center representative device; obtain display data to be displayed on the user device, wherein the display data is communicated over the second data session; obtain communication data related to communications between the user device and a contact center associated with the contact center representative device, wherein the display data is communicated over the first data session; generate, based on the obtained display data and communication data, a synchronized display; and send, via the first data session and the second data session, wherein each of the user device and the contact center representative device displays the sent synchronized display.Type: ApplicationFiled: December 29, 2016Publication date: July 6, 2017Applicant: CallVU Ltd.Inventors: Ori FARAN, Doron ROTSZTEIN
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Publication number: 20170013129Abstract: Systems for interactive display responses. An example system includes an interactive display server (IDS), wherein the IDS is configured to: establish a data session with an interactive display application (IDA) installed on a mobile device, wherein the data session is established when a call is placed, via the mobile device, with a call center that is subscribed to provide IDR services; obtain, from the call center, a link to a data to be displayed via the IDA; and send, to the mobile device, the link to the data to be displayed on the mobile device.Type: ApplicationFiled: September 21, 2016Publication date: January 12, 2017Applicant: CallVU Ltd.Inventors: Doron ROTSZTEIN, Ran FARAN
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Patent number: 9456324Abstract: An interactive display response (IDR) system is provided. The IDR system includes an interactive display server (IDS) for communicating display requests from a call center to a plurality of mobile devices attempting to establish a connection with the call center, wherein the IDS is further configured to transfer the graphical displays to an interactive display agent (IDA) executed on a remote server and accessible by each mobile device of the plurality mobile devices having an established connection with the IDS.Type: GrantFiled: July 13, 2015Date of Patent: September 27, 2016Assignee: CallVU Ltd.Inventors: Doron Rotsztein, Ran Faran
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Publication number: 20150319306Abstract: An interactive display response (IDR) system is provided. The IDR system includes an interactive display server (IDS) for communicating display requests from a call center to a plurality of mobile devices attempting to establish a connection with the call center, wherein the IDS is further configured to transfer the graphical displays to an interactive display agent (IDA) executed on a remote server and accessible by each mobile device of the plurality mobile devices having an established connection with the IDS.Type: ApplicationFiled: July 13, 2015Publication date: November 5, 2015Applicant: CallVU Ltd.Inventors: Doron ROTSZTEIN, Ran FARAN
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Patent number: 9084097Abstract: An interactive display response (IDR) system. The IDR system comprises an interactive display server (IDS) for communicating display requests from a call center to a plurality of mobile devices that established a connection with the call center; an interactive display agent (IDA) installed on each of the plurality of mobile devices for at least displaying the display requests received from the IDS and communicating user's selections to the call center responsive to the display requests; and an IDR interface for interfacing with interactive voice response (IVR) scripts carried out by the call center and generating display requests based on the IVR scripts.Type: GrantFiled: November 19, 2012Date of Patent: July 14, 2015Assignee: CallVU LTD.Inventors: Doron Rotsztein, Ran Faran
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Publication number: 20130078970Abstract: An interactive display response (IDR) system. The IDR system comprises an interactive display server (IDS) for communicating display requests from a call center to a plurality of mobile devices that established a connection with the call center; an interactive display agent (IDA) installed on each of the plurality of mobile devices for at least displaying the display requests received from the IDS and communicating user's selections to the call center responsive to the display requests; and an IDR interface for interfacing with interactive voice response (IVR) scripts carried out by the call center and generating display requests based on the IVR scripts.Type: ApplicationFiled: November 19, 2012Publication date: March 28, 2013Applicant: CallVU LTD.Inventor: CallVU LTD.
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Patent number: 8340255Abstract: An interactive display response (IDR) system. The IDR system comprises an interactive display server (IDS) for communicating display requests from a call center to a plurality of mobile devices that established a connection with the call center; an interactive display agent (IDA) installed on each of the plurality of mobile devices for at least displaying the display requests received from the IDS and communicating user's selections to the call center responsive to the display requests; and an IDR interface for interfacing with interactive voice response (IVR) scripts carried out by the call center and generating display requests based on the IVR scripts.Type: GrantFiled: July 7, 2010Date of Patent: December 25, 2012Assignee: CallVU, Ltd.Inventors: Doron Rotsztein, Ran Faran