Patents Assigned to Capital One
  • Patent number: 10474969
    Abstract: Logic may adjust communications between customers. Logic may cluster customers into a first group associated with a first subset of synonyms and a second group associated with a second subset of the synonyms. Logic may associate a first tag with the first group and with each of the synonyms of the first subset. Logic may associate a second tag with the second group and with each of the synonyms of the second subset. Logic may associate one or more models with pairs of the groups. A first pair may comprise the first group and the second group. The first model associated with the first pair may adjust words in communications between the first group and the second group, based on the synonyms associated with the first pair, by replacement of words in a communication between customers of the first subset and customers of the second sub set.
    Type: Grant
    Filed: February 27, 2019
    Date of Patent: November 12, 2019
    Assignee: Capital One Services, LLC
    Inventors: Fardin Abdi Taghi Abad, Austin Grant Walters, Jeremy Edward Goodsitt, Reza Farivar, Vincent Pham, Anh Truong
  • Patent number: 10475261
    Abstract: A device may obtain a first image depicting contents included in a secure storage container at a first point in time and first user account data associated with the secure storage container. The device may store the first image in a data structure associated with the first user account data. In addition, the device may receive data indicating that an individual associated with a second user account accessed the secure storage container, and receive a second image depicting contents included in the secure storage container at a second point in time. The second image may be stored in the data structure. The device may further receive, from a user device associated with the first user account data, a request to access the data structure, and the device may provide, to the user device, data that causes display of the second image.
    Type: Grant
    Filed: October 31, 2018
    Date of Patent: November 12, 2019
    Assignee: Capital One Services, LLC
    Inventors: Jeremy Phillips, Hannah Volfson, Zhe Liu, Edward Abbott
  • Patent number: 10474990
    Abstract: Systems, methods, and computer-readable media are provided for enabling mobile device-based item acquisition and tracking. One exemplary method performed on a mobile device comprises entering a wireless scan mode, detecting a signal from a tag associated with an item in a first area and in proximity to the tag, presenting information associated with the tag, and adding the information to a list. The method further comprises detecting a second tag in a second area, and sending the list to a second device. A second exemplary method performed by a processing terminal comprises receiving the list from a mobile device, entering a wireless scan mode, detecting a signal from a tag associated with an item in proximity to the tag, determining whether the item associated with the detected tag is present on the received list, and enabling the mobile device to complete a transaction to purchase the item.
    Type: Grant
    Filed: January 22, 2019
    Date of Patent: November 12, 2019
    Assignee: Capital One Services, LLC
    Inventors: Lawrence Hutch Douglas, Thomas Christopher Clarke, Deborah Nally
  • Patent number: 10476950
    Abstract: Systems and methods are provided for managing server loads that accounts for various measures of risk associated with different workloads assigned to servers. The systems and methods may include a memory storing instructions for server load management operations, and a processor configured to execute the stored instructions. The processor may receive a workload, determine a value associated with the workload indicating a predetermined importance of the workload, receive information for a plurality of active servers in a server cluster associated with the processor, determine risk levels associated with the active servers based on the received information, and assign the received workload to one of the active servers based on the determined value and the determined risk levels.
    Type: Grant
    Filed: October 7, 2016
    Date of Patent: November 12, 2019
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Tao Tao, Santosh Bardwaj, Il Sun Yoo, Yihui Tang, Jeremy Gerstle
  • Patent number: 10474850
    Abstract: An example method may include transmitting a noise signal through a reader connection of a magnetic reader element. The control component and the magnetic reader element may be associated with a card reader device of a transaction device, and the magnetic reader element may be configured to read a magnetic strip of a transaction card. The method may include receiving, from the magnetic reader element, a reader connection signal from the reader connection. The reader connection signal may include the noise signal. The method may include extracting, from the reader connection signal, a card information signal associated with the transaction card from the magnetic strip. The card information signal may be extracted based on the noise signal. The method may include performing an action associated with the card information signal.
    Type: Grant
    Filed: January 16, 2019
    Date of Patent: November 12, 2019
    Assignee: Capital One Services, LLC
    Inventors: Richard Post, Nathaniel McKinnon
  • Patent number: 10471761
    Abstract: A transaction card includes a first full thickness portion and a second, reduced thickness portion. Each of the first and second portions includes a top surface and an opposing bottom surface spaced from the top surface by a thickness of the card. The first, full thickness portion includes an extent of the card that remains exposed when the card is inserted into a pocket of a card-carrying case, and a feature deviating from a flat region along at least one of the top surface and the opposing bottom surface of the card. The feature is configured for tactile engagement to facilitate removal of the card from the pocket.
    Type: Grant
    Filed: May 30, 2019
    Date of Patent: November 12, 2019
    Assignee: Capital One Services, LLC
    Inventors: Daniel Herrington, Scott McClellan
  • Patent number: 10475208
    Abstract: A vehicle analysis platform may cause one or more image capture devices to capture a plurality of images. The vehicle analysis platform may cause one or more sensors to provide measurement data associated with one or more operational characteristics of a vehicle. The vehicle analysis platform may determine, based on the plurality of images, one or more features of the vehicle and obtain, based on the one or more features, reference information associated with the vehicle. The vehicle analysis platform may analyze the vehicle based on the plurality of images and the reference information to determine an image score associated with the vehicle. The vehicle analysis platform may analyze the vehicle based on the measurement data and the reference information to determine an operational score associated with the vehicle. The vehicle analysis platform perform an action associated with the vehicle based on the image score and the operational score.
    Type: Grant
    Filed: May 2, 2019
    Date of Patent: November 12, 2019
    Assignee: Capital One Services, LLC
    Inventors: Mark Morrison, Prasad Pathapati
  • Patent number: 10476880
    Abstract: A method for providing a locked electronic item includes receiving a selection of an electronic lock and the electronic item from a first computing device associated with a sender. The electronic lock includes a lock clue and a lock solution. The method includes determining an answer input field configuration that includes a number of input boxes and spaces that may be arranged to correspond to the lock solution. The method includes transmitting the lock clue and the input field configuration to a second computing device associated with a recipient for display by the second computing device and receiving an attempted lock solution from the second computing device. The method further includes transmitting the electronic item to the second computing device for display or use by the second computing device in response to determining that the attempted lock solution matches the lock solution.
    Type: Grant
    Filed: January 16, 2019
    Date of Patent: November 12, 2019
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Taurean Butler, Christine Berglund, Adam Vukich, Jessica Greenberg, Colin Hart, Mykhaylo Bulgakov, Jason Ji, Kaylyn Gibilterra
  • Patent number: 10474416
    Abstract: A server device may receive information identifying a user of a first device participating in a screen sharing session with a second device and associate the information identifying the user of the first device with information indicating a sequence of interactions with an application at the first device. The server device may determine one or more user interface elements that correspond to a current view of the application at the first device based on the sequence of interactions, and transmit, to the second device, information identifying the one or more user interface elements that correspond to the current view to permit the second device to reconstruct the current view based on the information identifying the one or more user interface elements that correspond to the current view and stored information related to a plurality of views associated with the application.
    Type: Grant
    Filed: January 3, 2019
    Date of Patent: November 12, 2019
    Assignee: Capital One Services, LLC
    Inventors: Reza Farivar, Austin Walters, Fardin Abdi Taghi Abad, Jeremy Goodsitt, Vincent Pham
  • Patent number: 10474457
    Abstract: A system including one or more processors; and at least one memory storing computer code that, when executed by the one or more processors, is configured to cause the system to: receive data representative of first text indicative of a first draft coding script; query a database storing coding technique information corresponding to a plurality of coding techniques, the query comprising a first request including indications of a first coding technique classification of a first coding technique of the first draft coding script; receive, responsive to an identification of the first coding technique classification within the database, indications of one or more authors of corresponding coding techniques; generate a first recommendation comprising an identification of a first expert among the one or more authors; and dynamically display the first recommendation.
    Type: Grant
    Filed: December 20, 2018
    Date of Patent: November 12, 2019
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventor: Vincent Pham
  • Patent number: 10476881
    Abstract: A method for providing a locked electronic item includes receiving a selection of an electronic lock and the electronic item from a first computing device associated with a sender. The electronic lock includes a lock clue and a lock solution. The method includes determining an answer input field configuration that includes a number of input boxes and spaces that may be arranged to correspond to the lock solution. The method includes transmitting the lock clue and the input field configuration to a second computing device associated with a recipient for display by the second computing device and receiving an attempted lock solution from the second computing device. The method further includes transmitting the electronic item to the second computing device for display or use by the second computing device in response to determining that the attempted lock solution matches the lock solution.
    Type: Grant
    Filed: January 16, 2019
    Date of Patent: November 12, 2019
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Taurean Butler, Christine Berglund, Adam Vukich, Jessica Greenberg, Colin Hart, Mykhaylo Bulgakov, Jason Ji, Kaylyn Gibilterra
  • Patent number: 10474939
    Abstract: A dynamic transaction card that is manufactured using conductive plastic jumpers that will dissolve when in contact with a solvent used to tamper with the dynamic transaction card. Internal components of a dynamic transaction card may be manufactured using a synthetic or semi-synthetic organic material, such as, for example, plastics. These materials may be conductive to provide functionality to a dynamic transaction card, such as a connection between an integrated circuit and other card components such that when the materials dissolve, the connections are broken and the dynamic transaction card may be inactive due to the loss of various connections.
    Type: Grant
    Filed: April 4, 2018
    Date of Patent: November 12, 2019
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: David Wurmfeld, James Zarakas, Theodore Markson, Saleem Sangi, Tyler Locke, Kevin Kelly
  • Patent number: 10477025
    Abstract: A device receives, from a user device, a communication associated with a support issue encountered by a user of the user device and assigns the communication to a position in a support queue based on when the communication is received, wherein the support queue includes data identifying positions of other communications received from other users, and data identifying when the other communications were received. The device processes data identifying the communication and historical communication data describing prior communications associated with the user, with a model, to determine an average time spent on hold by the user for the prior communications. The device modifies the position of the communication in the support queue based on the average time and performs one or more actions based on modifying the position of the communication in the support queue.
    Type: Grant
    Filed: December 20, 2018
    Date of Patent: November 12, 2019
    Assignee: Capital One Services, LLC
    Inventors: Joshua Edwards, Abdelkadar M'Hamed Benkreira, Michael Mossoba, Alexandra Colevas
  • Patent number: 10476676
    Abstract: Systems and methods are provided for authenticating an identity of a user requesting a resource or service from an entity. In some embodiments, a system may include at least one processor; and a non-transitory medium containing instructions that cause the system to perform operations. The operations may include receiving credential information associated with the remote user, and receiving, from the server associated with the entity, first hash information. The operations may also include generating second hash information based on information associated with the user, comparing the first hash information with the second hash information, and transmitting an indication based on the comparison to the server associated with the entity.
    Type: Grant
    Filed: July 5, 2017
    Date of Patent: November 12, 2019
    Assignee: Capital One Services, LLC
    Inventors: Ryan Fox, Jonathan Weimer, Meghnath Sharma, Charles W. Hall
  • Patent number: 10475061
    Abstract: A device may receive transaction information related to a transaction that an individual is completing. The transaction information may identify a location of the transaction and the individual that is completing the transaction. The device may determine, prior to completing the transaction and based on data from a sensor of a transaction terminal or from a user device associated with the individual, that the individual did not use a benefit account associated with the location in association with completing the transaction. The benefit account may be a rewards account, a loyalty account, or a discount account. The device may perform an action to facilitate use of the benefit account in association with completing the transaction. The action may be performed prior to completing the transaction. The device may perform another action to complete the transaction after performing the action to facilitate use of the benefit account.
    Type: Grant
    Filed: January 25, 2018
    Date of Patent: November 12, 2019
    Assignee: Capital One Services, LLC
    Inventors: Dan Givol, Lukiih Cuan, Michelle Olenoski
  • Patent number: 10474506
    Abstract: Disclosed herein are embodiments for providing finite state machine driven workflows. In an embodiment, a workflow template is defined for a type of task. The workflow template may represent a finite state machine. The workflow template may be linked to an external party and an asset type, which may be stored in a workflow database. An asset may be received from the external party including an external party attribute identifying the external party, an asset type attribute, and an owner attribute. The owner attribute may be associated with an application end user. A determination may be made whether the external party attribute and the asset type attribute of the asset match the external party and the asset type linked to the workflow template. If a match is determined, instances of the task and the one or more actions of the workflow template may be created.
    Type: Grant
    Filed: July 18, 2019
    Date of Patent: November 12, 2019
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Rocky Gray, Justin Bachorik, Randall Randall
  • Patent number: 10475262
    Abstract: A device may obtain a first image depicting contents included in a secure storage container at a first point in time and first user account data associated with the secure storage container. The device may store the first image in a data structure associated with the first user account data. In addition, the device may receive data indicating that an individual associated with a second user account accessed the secure storage container, and receive a second image depicting contents included in the secure storage container at a second point in time. The second image may be stored in the data structure. The device may further receive, from a user device associated with the first user account data, a request to access the data structure, and the device may provide, to the user device, data that causes display of the second image.
    Type: Grant
    Filed: October 31, 2018
    Date of Patent: November 12, 2019
    Assignee: Capital One Services, LLC
    Inventors: Jeremy Phillips, Hannah Volfson, Zhe Liu, Edward Abbott
  • Patent number: 10474834
    Abstract: Systems as described herein may include authorizing the sharing of data and sharing data between a variety of systems. A request to share data may be provided to a first system. The system may create sharing session data on a distributed ledger accessible by a number of systems. Sharing session data may be stored using a transaction stored on a distributed ledger. A second system may obtain the sharing session account and verify the sharing session. On verification of the sharing session, a variety of data may be shared between the systems identified in the sharing session data. The sharing session data may be established between two or more systems. The distributed ledger may be maintained by the systems themselves and/or a distributed network system. In a variety of embodiments, encrypted data may be stored and/or obtained using the distributed ledger.
    Type: Grant
    Filed: June 4, 2019
    Date of Patent: November 12, 2019
    Assignee: Capital One Services, LLC
    Inventors: Steve Frensch, Qiaochu Tang, Taras Kuzin, John Santoro
  • Patent number: 10475038
    Abstract: A system including: a document holder configured to receive a document; one or more optical sensors directed toward the document holder; one or more processors; and at least one memory having stored thereon computer program code that, when executed by the processor, instructs the processor to: control the one or more optical sensors to capture a plurality of images of the document within the document holder; identify a feature of the document within each of the plurality of images, the feature having visual characteristics that differ based on an angle at which the feature is viewed; and output, in response comparing the respective visual characteristics of the feature of the document in each of the plurality of images to corresponding expected visual characteristics of the feature for the document, an indication of a verification of the document.
    Type: Grant
    Filed: November 26, 2018
    Date of Patent: November 12, 2019
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Kevin Osborn, Daniel Marsch
  • Patent number: 10474329
    Abstract: A user device may provide, for display in a first area of a graphical user interface (GUI), a first link to a first predicted interface within a website or a program. The first predicted interface may be an interface to which a user is predicted to navigate. The first link may be a graphical representation of at least a portion of the first predicted interface. The user device may provide, for display in a second area of the GUI, additional links to additional predicted interfaces within the website or the program. The first link may be more prominently displayed in relation to the additional links. The additional predicted interfaces may be interfaces to which the user is predicted to navigate. The additional links may be graphical representations of at least a portion of the additional predicted interfaces.
    Type: Grant
    Filed: April 9, 2018
    Date of Patent: November 12, 2019
    Assignee: Capital One Services, LLC
    Inventor: Mark Yamashita