Abstract: Incoming emergency calls prioritization, comprising receiving one or more emergency calls originating from one or more client devices used to report one or more emergency events, computing an event zone for each emergency event based on one or more event attributes of the emergency event retrieved according to data extracted from the emergency call, receiving one or more subsequent emergency calls originating from one or more another client devices, computing spatiotemporal metrics including a location of each another client device with respect to the event zone of one or more of the emergency events and/or a timing of each subsequent emergency call with respect to the one or more emergency calls, responding to the subsequent emergency calls with one or more queries generated automatically according to the spatiotemporal metrics, and prioritizing the subsequent emergency calls according to a response to the to the query(s) via the another client devices.

Abstract: Incoming emergency calls prioritization, comprising receiving one or more emergency calls originating from one or more client devices used to report one or more emergency events, computing an event zone for each emergency event based on one or more event attributes of the emergency event retrieved according to data extracted from the emergency call, receiving one or more subsequent emergency calls originating from one or more another client devices, computing spatiotemporal metrics including a location of each another client device with respect to the event zone of one or more of the emergency events and/or a timing of each subsequent emergency call with respect to the one or more emergency calls, responding to the subsequent emergency calls with one or more queries generated automatically according to the spatiotemporal metrics, and prioritizing the subsequent emergency calls according to a response to the to the query(s) via the another client devices.

Abstract: A method, apparatus, and computer program product for autonomous public safety answering point (PSAP).

Abstract: Incoming emergency calls prioritization, comprising receiving one or more emergency calls originating from one or more client devices used to report one or more emergency events, computing an event zone for each emergency event based on one or more event attributes of the emergency event retrieved according to data extracted from the emergency call, receiving one or more subsequent emergency calls originating from one or more another client devices, computing spatiotemporal metrics including a location of each another client device with respect to the event zone of one or more of the emergency events and/or a timing of each subsequent emergency call with respect to the one or more emergency calls, responding to the subsequent emergency calls with one or more queries generated automatically according to the spatiotemporal metrics, and prioritizing the subsequent emergency calls according to a response to the to the query(s) via the another client devices.

Abstract: Disclosed herein are methods and systems for discovering an MSISDN of a cellular device, comprising detecting an activation event of the cellular device with a SIM associated with an MSISDN not exposed to the cellular device, transmitting one or more discovery Short Message Service (SMS) messages to a discovery system configured to transmit back to the cellular device one or more response SMS messages comprising the MSISDN identified for the discovery SMS message(s), receiving the response SMS message(s), and storing the MSISDN extracted from the response SMS message(s). The cellular device includes the stored MSISDN and a location of the cellular device in one or more Advanced Mobile Location (AML) messages transmitted by the cellular device to an AML service when initiating an emergency call.

Abstract: A method comprising obtaining a phone number of a mobile device used to make an emergency call with a recipient through a first connection. The method also can include transmitting a uniform resource locator (URL) link to the mobile device through a second connection based on the phone number. The second connection is different from the first connection. The URL link enables a user of the mobile device to establish a WebRTC (Web Real-Time Communication) session through a web browser on the mobile device. The method additionally can include receiving a real-time video stream from the mobile device through the WebRTC session. The method further can include sending the real-time video stream to be displayed on a screen of the recipient. The real-time video stream is associated with an identifier for the mobile device. Other embodiments are described.

Abstract: A system for delivering over-the-top voice of incoming emergency calls to dispatchers' terminals at emergency dispatch centers, comprising a network gateway deployed in an emergency dispatch center and a remote server. The network gateway is adapted for transmitting, via a network, IP packets encapsulating audio data extracted from one or more of a plurality of incoming emergency calls received at the emergency dispatch center where the audio data of each emergency call is associated with an extension ID of a respective one of a plurality of dispatcher terminals assigned to take and handle the respective emergency calls at the emergency dispatch center. The remote server is adapted for receiving, via the network, the IP packets encapsulating the audio data, extracting the audio data, processing the audio data, and transmitting the processed audio data relating to each emergency call to one of the dispatcher terminals according to the extension ID.

Abstract: A method of prioritizing incoming emergency calls, comprising receiving one or more emergency calls originating from one or more client devices used to report one or more emergency events, computing an event zone for each emergency event based on one or more event attributes of the emergency event retrieved according to data extracted from the emergency call, receiving one or more subsequent emergency calls originating from one or more another client devices, computing a location of each another client devices with respect to the event zone of one or more of the emergency events, responding to the subsequent emergency calls with one or more queries generated automatically according to the relative location of each another client device with respect to one or more of the event zones, and prioritizing the subsequent emergency calls according to a response to the to the query(s) via the another client devices.

Abstract: Disclosed herein are methods and systems for notifying automatically emergency events reported by users to emergency contacts of the users, comprising receiving one or more advanced cellular location (AML) messages transmitted by one or more cellular devices of one or more users to an AML service when the cellular device(s) initiates an emergency call, the AML message(s) comprising a Mobile Station International Subscriber Directory Number (MSISDN) and a location of the cellular device(s), retrieving contact information of one or more emergency contacts associated with the MSISDN extracted from the AML message(s), and transmitting one or more emergency notifications to the emergency contact(s) according to the contact information. The one or more emergency notifications indicative of the emergency call(s) comprise an indication of the user(s) and the location of the cellular device(s) extracted from the AML message(s).

Abstract: A system for routing emergency events reported by IoT devices to nearby Public Safety Answering Points (PSAPs), comprising an IoT server and a phone call server. The IoT server configured to receive emergency messages from IoT devices associated with users and distributed in a plurality of geographical regions and transmit the emergency messages indicative of emergency events relating to the associated users and comprise at least a location of the IoT devices to the phone call server which is configured to adjust call routing record(s) used by the PSTN to associate certain caller IDs with the location of the IoT devices, and initiate emergency call(s) to the PSTN using the certain caller IDs. The PSTN forwards emergency calls to PSAPs located in geographical regions nearest to the IoT devices determined based on between the location of the IoT devices and the certain caller IDs in the adjusted call routing record(s).

Abstract: Disclosed herein are methods and systems for notifying automatically emergency events reported by users to emergency contacts of the users, comprising receiving one or more advanced cellular location (AML) messages transmitted by one or more cellular devices of one or more users to an AML service when the cellular device(s) initiates an emergency call, the AML message(s) comprising a Mobile Station International Subscriber Directory Number (MSISDN) and a location of the cellular device(s), retrieving contact information of one or more emergency contacts associated with the MSISDN extracted from the AML message(s), and transmitting one or more emergency notifications to the emergency contact(s) according to the contact information. The one or more emergency notifications indicative of the emergency call(s) comprise an indication of the user(s) and the location of the cellular device(s) extracted from the AML message(s).

Abstract: Disclosed herein are methods and systems for discovering an MSISDN of a cellular device, comprising detecting an activation event of the cellular device with a SIM associated with an MSISDN not exposed to the cellular device, transmitting one or more discovery Short Message Service (SMS) messages to a discovery system configured to transmit back to the cellular device one or more response SMS messages comprising the MSISDN identified for the discovery SMS message(s), receiving the response SMS message(s), and storing the MSISDN extracted from the response SMS message(s). The cellular device includes the stored MSISDN and a location of the cellular device in one or more Advanced Mobile Location (AML) messages transmitted by the cellular device to an AML service when initiating an emergency call.

Abstract: A method comprising obtaining a phone number of a mobile device used to make an emergency call through a first connection. The method also can include transmitting a uniform resource locator (URL) link to the mobile device through a second connection based on the phone number. The second connection is different from the first connection. The URL link enables a user of the mobile device to establish a WebRTC (Web Real-Time Communication) session through a web browser on the mobile device. The method additionally can include receiving a real-time video stream from the mobile device through the WebRTC session. The method further can include sending the real-time video stream to be displayed on a screen of a recipient. The real-time video stream is associated with an identifier for the mobile device. Other embodiments are described.

Abstract: A system and method for streaming real-time data from a user device to a dispatch unit terminal, where the method includes: identifying a connection between a user device and a call center; sending a link to the user device, wherein the link includes instructions to initiate streaming of real-time data from the user device, and further includes a unique identifier associated with the user device; and sending the real-time data to a dispatch unit terminal, where the unique identifier is used to match the real-time data with the dispatch terminal used in the first connection.

Abstract: A method comprising obtaining a phone number of a mobile device used by a user making an emergency call. The emergency call is conducted with a recipient through a first connection. The method also comprises transmitting a uniform resource locator (URL) to the mobile device through an electronic message. The electronic message is transmitted through a second connection using the phone number. The second connection is different from the first connection. The electronic message allows the user to click on the URL to access a web browser on the mobile device, instead of a full application on the mobile device, to establish a WebRTC (Web Real-Time Communication) session to transmit a real-time video stream from the mobile device. The URL is associated with the phone number of the mobile device. The method additionally comprises receiving the real-time video stream from the mobile device through the WebRTC session.

Abstract: A system for routing emergency events reported by IoT devices to nearby Public Safety Answering Points (PSAPs), comprising an IoT server and a phone call server. The IoT server configured to receive emergency messages from IoT devices associated with users and distributed in a plurality of geographical regions and transmit the emergency messages indicative of emergency events relating to the associated users and comprise at least a location of the IoT devices to the phone call server which is configured to adjust call routing record(s) used by the PSTN to associate certain caller IDs with the location of the IoT devices, and initiate emergency call(s) to the PSTN using the certain caller IDs. The PSTN forwards emergency calls to PSAPs located in geographical regions nearest to the IoT devices determined based on between the location of the IoT devices and the certain caller IDs in the adjusted call routing record(s).

Abstract: A method comprising obtaining a phone number of a mobile device used by a user making an emergency call. The emergency call is conducted with a recipient through a first connection. The method also comprises transmitting a uniform resource locator (URL) to the mobile device through an electronic message. The electronic message is transmitted through a second connection using the phone number. The second connection is different from the first connection. The electronic message allows the user to click on the URL to access a web browser on the mobile device, instead of a full application on the mobile device, to establish a WebRTC (Web Real-Time Communication) session to transmit a real-time video stream from the mobile device. The URL is associated with the phone number of the mobile device. The method additionally comprises receiving the real-time video stream from the mobile device through the WebRTC session.

Abstract: Disclosed herein are devices, systems and methods for processing remotely at a remote server or cloud platform data relating to emergency communications (phone calls, text messages, etc.) received by Public Safety Answering Points (PSAPs), in particular emergency communications received and handled by emergency communication handling systems at the PSAP which support serial communication and have no network connectivity. To overcome this limitation, one or more serial-to-Internet Protocol (IP) gateways are deployed in the PSAP to: (a) receive the incident data from the emergency communication handling systems and encapsulate the incident data in its raw form in IP packets, and (b) transmit the IP packets to the remote processing system. The remote processing system then parses the incident data according to parsing rule(s) applicable for the PSAP from which the incident data is received, format the incident data and process the formatted data to optimize communication handling operation of the PSAPs.

Abstract: Disclosed herein are devices, systems and methods for processing remotely at a remote server or cloud platform data relating to emergency communications (phone calls, text messages, etc.) received by Public Safety Answering Points (PSAPs), in particular emergency communications received and handled by emergency communication handling systems at the PSAP which support serial communication and have no network connectivity. To overcome this limitation, one or more serial-to-Internet Protocol (IP) gateways are deployed in the PSAP to: (a) receive the incident data from the emergency communication handling systems and encapsulate the incident data in its raw form in IP packets, and (b) transmit the IP packets to the remote processing system. The remote processing system then parses the incident data according to parsing rule(s) applicable for the PSAP from which the incident data is received, format the incident data and process the formatted data to optimize communication handling operation of the PSAPs.

Abstract: Disclosed herein are devices, systems and methods for processing remotely at a remote server or cloud platform data relating to emergency communications (phone calls, text messages, etc.) received by Public Safety Answering Points (PSAPs), in particular emergency communications received and handled by emergency communication handling systems at the PSAP which support serial communication and have no network connectivity. To overcome this limitation, one or more serial-to-Internet Protocol (IP) gateways are deployed in the PSAP to: (a) receive the incident data from the emergency communication handling systems and encapsulate the incident data in its raw form in IP packets, and (b) transmit the IP packets to the remote processing system. The remote processing system then parses the incident data according to parsing rule(s) applicable for the PSAP from which the incident data is received, format the incident data and process the formatted data to optimize communication handling operation of the PSAPs.