Abstract: A call processing system comprises first and second interfaces configured to selectively pass voice signals and data signals between caller and agent to enable communication. An attenuation means is configured to selectively attenuate voice and data signals passing from the first interface to the second interface to impede the agent from receiving voice and data signals from the caller. While a string of discrete data signals is received at the first interface, the system is configured to operate exclusively in each of: a first mode in which voice and data signals are permitted to pass from the first interface to the second interface to enable the agent to receive them from the caller; and a second mode in which the attenuation means attenuates voice and data signals passing from the first interface to the second interface to impede the agent from receiving them from the caller.

Abstract: A pre-existing reference number on a legacy website provided by a legacy website provider may be supplemented with an enhanced reference number capable of identifying an internet user engaged in a web session on the legacy website. A check may be made to establish whether the internet user's computing device has a state object, including a web user ID (wUID) unique to the internet user's computing device. A processor may create an enhanced reference number based on the pre-existing reference number upon receipt of a request, and an association between the wUID and the enhanced reference number may be stored in a database accessible by the website provider. The enhanced reference number may be made available to the user by displaying it in place of the pre-existing reference number on the legacy website via the web session.