Abstract: Methods, systems, and computer-readable media provide a real-time Q&A interface, such as an online chatbot, either standing alone or as a live agent assistant, with predicative Q&A and resource suggestions. In one embodiment, the real-time Q&A interface uses data extracted from a user inquiry to identify and display a primary response, identify suggested inquiries from a knowledgebase and provide a user-selectable suggested inquiries indicator, and identify suggested content items from related content libraries or webpages and provide user-selectable suggested content item indicators. In one embodiment, the suggested content items include related videos and links to webpages with related content.
Type:
Grant
Filed:
February 6, 2023
Date of Patent:
April 23, 2024
Assignee:
CareerAmerica, LLC
Inventors:
Benjamin Beck, Kevin O'Shea, Timothy Kuminecz
Abstract: Methods, systems, and computer-readable media provide a real-time Q&A interface, such as an online chatbot, either standing alone or as a live agent assistant, with predicative Q&A and resource suggestions. In one embodiment, the real-time Q&A interface uses data extracted from a user inquiry to identify and display a primary response, identify suggested inquiries from a knowledgebase and provide a user-selectable suggested inquiries indicator, and identify suggested content items from related content libraries or webpages and provide user-selectable suggested content item indicators. In one embodiment, the suggested content items include related videos and links to webpages with related content.
Type:
Application
Filed:
February 6, 2023
Publication date:
June 8, 2023
Applicant:
CareerAmerica, LLC
Inventors:
Benjamin Beck, Kevin O'Shea, Timothy Kuminecz
Abstract: Methods, systems, and computer-readable media provide a real-time Q&A interface, such as an online chatbot, either standing alone or as a live agent assistant, with predicative Q&A and resource suggestions. In one embodiment, the real-time Q&A interface uses data extracted from a user inquiry to identify and display a primary response, identify suggested inquiries from a knowledgebase and provide a user-selectable suggested inquiries indicator, and identify suggested content items from related content libraries or webpages and provide user-selectable suggested content item indicators. In one embodiment, the suggested content items include related videos and links to webpages with related content.
Type:
Grant
Filed:
September 10, 2021
Date of Patent:
February 7, 2023
Assignee:
CareerAmerica LLC
Inventors:
Benjamin Beck, Kevin O'Shea, Timothy Kuminecz
Abstract: Methods, systems, and computer-readable media provide a real-time Q&A interface, such as an online chatbot, either standing alone or as a live agent assistant, with predicative Q&A and resource suggestions. In one embodiment, the real-time Q&A interface uses data extracted from a user inquiry to identify and display a primary response, identify suggested inquiries from a knowledgebase and provide a user-selectable suggested inquiries indicator, and identify suggested content items from related content libraries or webpages and provide user-selectable suggested content item indicators. In one embodiment, the suggested content items include related videos and links to webpages with related content.
Type:
Application
Filed:
September 10, 2021
Publication date:
February 3, 2022
Applicant:
CareerAmerica, LLC
Inventors:
Benjamin Beck, Kevin O'Shea, Timothy Kuminecz
Abstract: Methods, systems, and computer-readable media provide a real-time Q&A interface, such as an online chatbot, either standing alone or as a live agent assistant, with predicative Q&A and resource suggestions. In one embodiment, the real-time Q&A interface uses data extracted from a user inquiry to identify and display a primary response, identify suggested inquiries from a knowledgebase and provide a user-selectable suggested inquiries indicator, and identify suggested content items from related content libraries or webpages and provide user-selectable suggested content item indicators. In one embodiment, the suggested content items include related videos and links to webpages with related content.
Type:
Grant
Filed:
May 30, 2020
Date of Patent:
October 19, 2021
Assignee:
CareerAmerica, LLC
Inventors:
Benjamin Beck, Kevin O'Shea, Timothy Kuminecz