Abstract: A method and system for establishing an electronic communication channel between at least one agent of a first entity and a second entity is provided. The method includes linking the second entity to the at least one agent of the first entity when a trigger is sent by the second entity. Providing one or more software programs over the electronic communication channel to the second entity; initiating an exchange by the at least one agent of the first entity to the second entity. And sending one or more messages over the communication channel between the at least one agent from the first entity and the second entity. The system includes a database containing a link between the agent of the first entity and the second entity. The system also includes a server configured to establish an electronic communication channel between the agent of the first entity and the second entity when a trigger is sent by the second entity.

Abstract: In one aspect the invention is of a method for linking separate accounts of related organizations on a commercial website which comprises establishing a tree structure defining the relationship of the various accounts in the tree, obtaining approval of the tree structure by authorized personnel responsible for the accounts, and linking the separate accounts in accordance with the relationship defined by the approved tree structure. The step of establishing a tree structure may be performed on-line. In another aspect the invention includes selecting various accounts to be linked while connected to the website, selecting at least one data parameter from a plurality of data parameters to be included in aggregated form from the selected accounts, and aggregating data for the selected data parameters from the selected accounts.