Abstract: A computer-implemented method for intelligent collection and selective sharing of information technology asset inventory over a managed services platform is disclosed herein. An exemplary method may include receiving, from a customer, a selection of one or more information technology services of an information technology service provider. The exemplary method may further include receiving, via a network tunnel between a machine avatar in a computing environment and a base management node, network traffic of the customer addressed to the one or more information technology services; and storing a portion of the network traffic. The exemplary method may further include generating a service notification for the customer based on the portion of the network traffic; and transmitting the service notification to the machine avatar through the network tunnel.

Abstract: Techniques for providing natural language understanding (NLU) services to contact centers are disclosed herein. An example method includes receiving, at a cloud NLU connector, a data stream from a contact center that includes an audio stream, extracting the audio stream from the data stream, and transmitting the audio stream through a secure network to a cloud-based NLU hub. The cloud-based NLU hub is communicatively coupled to a plurality of cloud-based NLU service providers and stores a plurality of user NLU profiles that each designate one or more cloud-based NLU service providers to provide NLU services. The example method further includes determining one or more designated cloud-based NLU service providers to provide at least one NLU service corresponding to the audio stream, and causing the one or more designated cloud-based NLU service providers to process the audio stream in accordance with the at least one NLU service.

Abstract: A computer-implemented method includes processing input packets; generating indexed logs, packets of network traffic, and system monitoring information; generating analytics or visualizations; and transmitting the analytics or the visualizations. A computing system includes a processor, a network interface controller; and a memory including instructions that, when executed cause the system to: process input packets; ingest system monitoring information; generate indexed logs, packets of the network traffic, and system monitoring information; generate analytics or visualizations; and transmit the analytics or the visualizations. A non-transitory computer readable medium includes computer-executable instructions that when executed, cause a computer to: process input packets; ingest system monitoring information; generate indexed logs, packets of the network traffic, and system monitoring information; generate analytics or visualizations; and transmit the analytics or the visualizations.

Abstract: A method for delegating conference rooms using room presence detection includes identifying a human in a digital image using a trained machine learning model; updating room presence information; and determining a next-available conference room. A room presence computing system includes a processor; and a memory storing instructions that, when executed by the processor, cause the system to: identify a human in a digital image using a trained machine learning model; update room presence information; and determine, by analyzing the room presence information, a next-available conference room. A non-transitory computer readable medium includes program instructions that when executed, cause a computer to: identify a human in a digital image using a trained machine learning model update room presence information; and determine, by analyzing the room presence information, a next-available conference room.

Abstract: A computing system includes a processor; an input device; and a memory containing instructions that, when executed, cause the computing system to receive a data description corresponding to a graphical user interface control; identify the graphical user interface control using a trained convolutional neural network; and display an action palette. A non-transitory computer readable medium includes program instructions that when executed, cause a computer to: receive a data description corresponding to a graphical user interface control; identify the graphical user interface control using a trained convolutional neural network; and display an action palette. A computer-implemented method includes receiving a data description corresponding to a graphical user interface control; identifying the graphical user interface control using a trained convolutional neural network; and displaying an action palette.

Abstract: Artificial intelligence (AI) based technologies for improving patient intake are disclosed herein. An example method includes receiving a patient intake request from a user; initiating, based on the patient intake request, a patient intake data stream including verbal responses from the user regarding patient intake of the user; applying, while simultaneously receiving the patient intake data stream, a natural language processing (NLP) model to the verbal responses from the user to output (i) textual transcriptions and (ii) intent interpretations; generating, by a care plan generation module, a recommended care plan based on the textual transcriptions and the intent interpretations; identifying, by an intent interpretation fulfillment module, one or more recipient entities to receive the textual transcriptions and the recommended care plan; and transferring the textual transcriptions and the recommended care plan to one or more recipient entity devices of the one or more recipient entities.

Abstract: Artificial intelligence (AI) based technologies for improving patient appointment scheduling and inventory management are disclosed herein. An example method includes receiving, at a server including a natural language processing (NLP) model, an appointment request from a user. The example method further includes initiating, based on the appointment request, a patient appointment data stream including verbal responses from the user regarding an appointment of the user. The example method further includes applying, while simultaneously receiving the patient appointment data stream, the NLP model to the verbal responses from the user to output (i) textual transcriptions and (ii) intent interpretations. The example method further includes querying a scheduling database to determine a matching appointment that satisfies a distance threshold, a date threshold, a service threshold, and an inventory threshold.

Abstract: A computing system includes a processor, a network interface controller configured to communicate via a black network, a gray network and a red network; a virtual desktop infrastructure application including computer-executable instructions configured to: perform systematic monitoring; remediate a network vulnerability finding; and notify a user; and a service management application. A computer-implemented method includes configuring a network interface controller to communicate via a black network, a gray network and a red network; accessing a service management application; performing systematic monitoring; remediating a network vulnerability finding; and notifying a user.

Abstract: A computing system for enabling a user to control a legacy application of an enterprise using voice commands includes a processor and a memory storing instructions that, when executed by the one or more processors, cause the computing system to receive a user utterance; generate an output by analyzing the utterance using a speech-to-text application programming interface; and perform an action with respect to an element of the legacy application. A computer-implemented method includes receiving a user utterance; generating an output by analyzing the utterance using a speech-to-text application programming interface; and performing an action with respect to an element of the legacy application. A non-transitory computer readable medium includes program instructions that when executed, cause a computer to receive a user utterance; generate an output by analyzing the utterance using a speech-to-text application programming interface; and perform an action with respect to an element of the legacy application.

Abstract: A computer-implemented method includes receiving a selection of an information technology service; initializing a machine avatar; establishing a network tunnel; and receiving network traffic. A computing system comprising: one or more processors; and memory storing instructions that, when executed by the one or more processors, cause the computing system to: receive a selection of an information technology service; initialize a machine avatar; establish a network tunnel; and receive network traffic. A non-transitory computer readable medium containing program instructions that when executed, cause a computer to: receive a selection of an information technology service; initialize a machine avatar; establish a network tunnel; and receive network traffic.

Abstract: Methods and systems for determining a set of lowest corresponding price data related to a salable unit are disclosed herein. An example method includes receiving an input indicative of the salable unit, the input including a current date. The example method further includes generating a set of comparable salable unit data based on the input. Each respective comparable salable unit data in the set of comparable salable unit data includes a respective prior date within a date threshold from the current date. The example method further includes determining the set of lowest corresponding price data by applying an exclusion model to the set of comparable salable unit data, and transmitting a notification of the set of lowest corresponding price data for display to a user. The example method further includes storing the set of lowest corresponding price data into an historical transaction log.

Abstract: A selective database rollback method includes identifying a table, identifying a root key, storing a target rollback date, retrieving schema information including keys, ordering the table, iterating over the table, storing the current table state, obtaining a transaction journal, and reverse-applying the transaction journal to generate an output file. A method or system for identifying database key includes iterating over a table's columns and rows, generating similarity metrics by comparing column-wise and/or row-wise data, and comparing the generated similarity metrics to a threshold value. A server includes a processor and a memory storing instructions that, when executed by the one or more processors, cause the server to identify a table, identify a root key, store a target rollback date, retrieve schema information including keys, order the table, iterate over the table, store the current table state, obtain a transaction journal, and reverse-apply the transaction journal to generate an output file.

Abstract: A method includes capturing an event, analyzing the event to generate graphs, receiving a natural language utterance, identifying an entity and a command, modifying the graphs; and emitting an application prototype. An application prototyping server includes a processor; and a memory storing instructions that, when executed by the processor, cause the server to capture an event, analyze the captured event to generate graphs, receive a natural language utterance, identify an entity and a command, modify the graphs; and emit an application prototype. A non-transitory computer readable medium containing program instructions that when executed, cause a computer to: capture an event, analyze the captured event to generate graphs, receive a natural language utterance, identify an entity and a command, modify the graphs; and emit an application prototype.

Abstract: A computer-implemented method for performing smart building automated check-in includes receiving a digital image of a visiting user; receiving a visited user selection; and transmitting a notification to a computing device of the visited user, the notification including an identifier of the visiting user. A smart building automated check-in system includes a processor; and a memory storing instructions that, when executed by the processor, cause the system to: receive a digital image of a user; receive a visited user selection; and transmit a notification to a computing device of the visited user, the notification including an identifier of the visiting user. A non-transitory computer readable medium includes program instructions that when executed, cause a computer to: receive a digital image of a user; receive a visited user selection; and transmit a notification to a computing device of the visited user, the notification including an identifier of the visiting user.

Abstract: An authentication method includes receiving an initial user authentication factor; storing the initial authentication factor; receiving one or more user verification authentication factors; and authenticating the user when a verification authentication factor matches the initial authentication factor. A user authentication system includes a processor; and a memory storing instructions that, when executed by the processor, cause the system to: receive an initial user an initial authentication factor; store the initial user authentication factor; receive one or more user verification authentication factors; and authenticate the user when a verification authentication factor matches the initial authentication factor.

Abstract: A computer-implemented method includes displaying a bot client application including an active channel indicator, receiving bot input, analyzing the bot input, generating an output, and displaying the output. A smart building system includes a processor and a memory storing instructions that, when executed by the one or more processors, cause the system to display a bot client application including an active channel indicator, receive bot input, analyze the bot input, generate an output, and display the output. A non-transitory computer readable medium containing program instructions that when executed, cause a computer to display a bot client application including an active channel indicator, receive bot input, analyze the bot input, generate an output, and display the output.

Abstract: A computing system includes a processor, a network interface controller; a a secure classified remote access as a service application including instructions; and an information technology service management application including instructions wherein the information technology service management application is accessible to the secure classified remote access as a service application via the network interface controller; and wherein the instructions of the secure classified remote access application cause the system to: perform systematic monitoring operations and maintain a virtual hosting environment; perform a network vulnerability analysis; remediate a finding; and notify a user. A method includes performing systematic monitoring; performing a network vulnerability analysis; remediating a finding; and notifying a user.

Abstract: A computer-implemented method for providing continuous monitoring for a secure, classified remote access virtual desktop infrastructure to an end-user device includes: processing input packets, generating indexed logs, generating analytics or visualizations of the indexed logs, and facilitating viewing of the analytics or the visualizations. A computing system includes a processor, a network interface controller, and a memory including instructions that, when executed by the processors cause the system to: process input packets, generate indexed logs, generate at analytics or visualizations of the indexed logs, and facilitate viewing of the analytics or the visualizations. One or more non-transitory computer readable media include program instructions that when executed, cause a computer to: process input packets, generate indexed logs, analytics or visualizations of the indexed logs, and facilitate viewing of the analytics or the visualizations.

Abstract: A system includes a processor and a memory storing instructions that, when executed by the processor cause the system to generate a machine learning model; generate an artificial neural network; analyze an image of a parking area using a spot detection machine learning model; analyze the image of the parking area using a vehicle detection machine learning model; and classify a parking space as available when an area of intersection does not exceed a predetermined value. A method includes analyzing an image of a parking area using a first machine learning model; analyzing the image of the parking area using second machine learning model; and classifying a parking space as available when an area of intersection does not exceed a predetermined value. A method includes generating a spot detection machine learning model; and generating, by analyzing a plurality of labeled images, an artificial neural network.

Abstract: A virtual desktop infrastructure system includes a switch matrix and an end user device including a memory with instructions that when executed cause the system to initialize and configure the end-user device, establish a tunnel via the switch matrix, perform dependency verification, enforce a policy rule, and cause the end-user device to access the virtual desktop infrastructure via the tunnel. A method includes initializing and configuring the end-user device, establishing a tunnel via the switch matrix, performing dependency verification, enforcing a policy rule, and causing the end-user device to access the virtual desktop infrastructure via the tunnel. A non-transitory computer readable medium includes program instructions that when executed, cause a computer to initialize and configure the end-user device, establish a tunnel via the switch matrix, perform dependency verification, enforce a policy rule, and cause the end-user device to access the virtual desktop infrastructure via the tunnel.