Abstract: Novel tools and techniques are provided for implementing call center-based automated interface between call center agents and network orchestration systems, in some cases, via application programming interfaces (“APIs”). In various embodiments, an automated services platform may collect, from data sources, data associated with services provided by a service provider. The collected data may be autonomously analyzed to identify any issues with provisioning a service(s) to a customer. If so, one or more automation actions may be autonomously identified to address the determined issue(s). The automated services platform may autonomously send instructions to automation bots to perform the identified one or more automation actions, and may generate and present a UI on a user terminal operated by a user, the UI displaying information regarding at least one of the at least one issue, the affected service(s), the identified one or more automation actions, or the automation bots, and/or the like.

Abstract: Novel tools and techniques are provided for implementing model driven service state machine linkage functionality amongst different machines and/or networks. In some embodiments, a computing system of a first network associated with a first entity might establish a communication link with a node of a second network associated with a second entity. The computing system might determine whether there is a common network resource state schema between the two networks, and, if so, might identify available versions, then negotiate which version to use as common version. The computing system might retrieve network state information for the two networks, might generate a user interface that incorporates and presents the network state information for the two disparate networks consistent with the common version of the common schema, and might send the user interface to a user device of a user for display of the network state information of the two disparate networks.