Abstract: A system and method for managing a network connection using a connectionless, file-transferring protocol is disclosed. The exemplary method periodically transmits a browser executable script from a first node of a network to a second node of the network. A browser of the second node runs the browser executable script and transmits an information request from the second node to the first node. The transmitting of information requests from the second node maintains a communication link with the first node and the second node until a trigger event occurs.

Abstract: In a campaign, a customer's file is reviewed to determine the offer or solicitation to send to the customer and the time such will remain open, and an e-mail message is sent to the customer that contains the offer or solicitation in text, a packet, or a URL address for a protected personalized web page (501). The packet may be opened on-line or off-line allowing the customer to provide information or terms that are subsequently sent to (505) the originator. Alternatively, such information is obtained via the protected, personalized web page to which the customer is referred. If the customer provides acceptable information and terms (510, 515), the transaction is completed (520).

Abstract: A contact (call) center technique matches the best available contact center agent with contacts requiring particular services. As contacts arrive, skills required for each service or contact are correlated with skills possessed by agents, and the best available agent is assigned to process the contact.