Abstract: A system and method for providing communications between a communication center and a user are disclosed. The exemplary method transmits identification information of the user from a communication device of the user to the communication center. The communication center identifies a transaction record associated with the user and transmits the user's transaction record to the user. The communication center also transmits current status information for a plurality of queues to the user. The transaction record of the user and the current status information for a plurality of queues are presented to the user.

Abstract: The invention, in one embodiment, generally establishes a master queue with a priority order based on predefined criteria, and then distributes information about a first prospect to one agent, and information about a second prospect to a second agent and so on, in the priority order. The prospect information is distributed without duplication, and can be updated dynamically, including when a prospect's information is not in the master queue.