Abstract: The present invention is directed to a method and apparatus of establishing a secure tunnel to provide customer support to a customer site. One example method of operating may include transmitting a help request from a customer device to a support server. The method may also include establishing a first portion of the communication tunnel between the customer device and the support server, transmitting credentials to a third party support worker device, and establishing a second portion of the communication tunnel between the third party support worker device and the support server based on the credentials.