Abstract: Receiving a telephone call to an auto-attendant, artificial intelligence, or person takes place. While this phone call is being conducted, a speech to text transcription is created and sent in real-time to another person at another network node. This person can read the transcript and interact with the phone call by sending his or her own commands, text, or speech to be made part of the phone call.
Type:
Grant
Filed:
August 19, 2016
Date of Patent:
August 15, 2017
Assignee:
Circle River, Inc.
Inventors:
Adam Bentitou, David Mansfield, Robert Lippman