Patents Assigned to ClinMunications, LLC
  • HUMAN ASSISTED AUTOMATED QUESTION AND ANSWER SYSTEM USING NATURAL LANGUAGE PROCESSING OF REAL-TIME REQUESTS ASSISTED BY HUMANS FOR REQUESTS OF LOW CONFIDENCE
    Publication number: 20190108290
    Abstract: A call center implementing as a primary facing entry point for customers a text messaging system that allows customers to send a single text message or series of text messages with one or more novel questions that may or may not be formed properly. Instead of a human responding, the system will convert the question to a specific data model and respond via third party extension or directly from the system with a response dynamically answered without being required to be seen by a human prior to responding.
    Type: Application
    Filed: October 3, 2018
    Publication date: April 11, 2019
    Applicant: ClinMunications, LLC
    Inventor: Mickey W. Kowitz