Abstract: In a subscription vehicle system that enables customers to select and swap between a fleet of available vehicles, the vehicles are evaluated to identify which vehicles would be the best fit in view of a customer request and other information pertaining to the customer. The customer request and information is examined to identify particular attributes that are being sought. Based on these attributes, the available vehicles are assigned a score that reflects the level of satisfaction that the vehicle is anticipated to provide for the customer. The vehicles with the highest scores can be considered as candidates for fulfilling the customer request.

Abstract: A system and method to generate and maintain interaction with a customer by evaluating customer initiated messages and telematics data to obtain information used to generate response messages and, further, generating conversation initiating messages autonomously in an effort to solicit response messages from a customer.