Patents Assigned to Computer Telephony Solutions, Inc.
  • Patent number: 8335299
    Abstract: The present invention relates to a system and method for capturing, sharing, annotating, archiving, and reviewing phone calls and related computer video output in a computer document format. The system creates a portable, transferable computer file recording of a phone call & computer video (“phone voice recording,” or “PVD”) that contains attached data to help identify, sort, and archive the file while maintaining the integrity of the file. Another aspect of the invention includes a method of using the system comprising initiating a phone call between two parties; beginning a recording of the call and initiating a PVD for the recording; and terminating the call and creating the PVD for the call. Another aspect of the invention includes a method of accessing a PVD by a user, reviewing and/or modifying the PVD, capturing the modified PVD, and sharing the PVD with another user.
    Type: Grant
    Filed: August 4, 2008
    Date of Patent: December 18, 2012
    Assignee: Computer Telephony Solutions, Inc.
    Inventors: Justin Crandall, Todd Lindberg, Skip Welch