Patents Assigned to ConnectWise Inc.
  • Publication number: 20190141088
    Abstract: Systems and methods of the present disclosure are directed to providing remote control capabilities in information technology infrastructure. In particular, systems and methods of the present disclosure can provide remotely control capabilities to facilitate the management, configuration, or maintenance of information technology infrastructure.
    Type: Application
    Filed: November 7, 2018
    Publication date: May 9, 2019
    Applicant: ConnectWise Inc.
    Inventors: Jake Morgan, Mayfield Reynolds
  • Publication number: 20190141535
    Abstract: Systems and methods of the present disclosure are directed to providing remote control capabilities in information technology infrastructure. In particular, systems and methods of the present disclosure can provide remotely control capabilities to facilitate the management, configuration, or maintenance of information technology infrastructure.
    Type: Application
    Filed: November 7, 2018
    Publication date: May 9, 2019
    Applicant: ConnectWise Inc.
    Inventors: Jake Morgan, Mayfield Reynolds
  • Publication number: 20190089605
    Abstract: Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.
    Type: Application
    Filed: September 14, 2018
    Publication date: March 21, 2019
    Applicant: ConnectWise Inc.
    Inventors: Arnold Bellini, III, Linda Brotherton, Craig M. Fulton
  • Patent number: 10176487
    Abstract: Systems and methods of the present disclosure facilitate providing a marketplace for accessories of a remote monitoring and management product. In some embodiments, the system may be configured to create a first user account for a first user with a first number of points, and a second user account for a second user with a second number of points. The system may obtain a first RMM accessory item (e.g., a monitor, a data view, an antivirus definition, a search, a report, a script, a system component, a plugin, a probe, or a definition) and a corresponding price. Responsive to receiving an indication of interest, the system may transmit the first RMM accessory item to the second user, add to the first number of points a first multiplier times the price, and subtract from the second number of points a second multiplier times the price.
    Type: Grant
    Filed: December 7, 2017
    Date of Patent: January 8, 2019
    Assignee: Connectwise, Inc.
    Inventors: Brett Alan Cheloff, Chris Goetschius
  • Patent number: 10157084
    Abstract: A system for managing the provisioning of cloud based services includes a collection module, a configuration module, a licensing module and a set up module. The collection module automatically obtains and stores information from end user machines that relevant to the provisioning of the could-based services. The configuration module uses the obtained information to automatically configure the use of the cloud based services. The licensing module automatically configures the account and licensing information allowing an end-user machine to access the cloud based services. The setup module automatically configures the end user machines to access and use the cloud-based services.
    Type: Grant
    Filed: September 29, 2016
    Date of Patent: December 18, 2018
    Assignee: ConnectWise, Inc.
    Inventors: Matthew Nachtrab, Donald McCallum, Anthony J. Zerilli
  • Publication number: 20180359158
    Abstract: The present disclosure facilitates improving the operation of a cloud service by updating its configuration information and its resource requirements. The resource utilization of the cloud service can be monitored, and a decision logic module can determine whether action is required. When action is required, an update can be prepared and applied, and notifications can be generated about the condition and its resolution. Resolutions can require correlation of multiple cloud services to provide real-time access to information that is not otherwise available to a single entity. Resolutions can be learned and predicted in a number of ways using a predictive engine.
    Type: Application
    Filed: August 20, 2018
    Publication date: December 13, 2018
    Applicant: ConnectWise, Inc.
    Inventors: Craig M. Fulton, Stephen Burgess, Arnold Bellini, III
  • Patent number: 10116619
    Abstract: Systems and methods of the present disclosure facilitate provisioning an out-of-band system. In some embodiments, the system includes a server of a first domain, which includes a management engine. The management engine can establish a network tunnel with a device on a second domain, and modify the domain on a DHCP server on the second domain to be the first domain. The device can use a fixed subdomain of the first domain to transmit a provisioning request for an OOB management system to a provisioning engine in the first domain, which can transmit a certificate including the first domain to the device. The device can validate the certificate by comparing the domain in the certificate to the domain from the DHCP server and verify that they match. The management engine can modify the DHCP server to have the original second domain.
    Type: Grant
    Filed: March 18, 2015
    Date of Patent: October 30, 2018
    Assignee: Connectwise, Inc.
    Inventors: Donald McCallum, Brett Alan Cheloff, Kevin Davis
  • Publication number: 20180287898
    Abstract: The present disclosure relates to managing resource utilization in cloud service infrastructure. A device can monitor the cloud service. The cloud service can be configured with an automatic scaling function based on a threshold. The device can determine, based on the monitoring, that a utilization value of the cloud service during a time interval exceeds the threshold. The device can generate, using a policy based on the utilization value and the threshold, an instruction to disable the automatic scaling function of the cloud service by the one or more servers. The device can transmit the instruction to the one or more servers via a second cloud application programming interface. The device can generate, responsive to the policy, a service ticket data structure with an indication of the utilization value and the time interval. The device can provide the service ticket data structure to an electronic board.
    Type: Application
    Filed: March 30, 2018
    Publication date: October 4, 2018
    Applicant: ConnectWise, Inc.
    Inventors: Arnold Bellini, III, Jagannathan Shiva Shankar, Topher Barrow, Craig M. Fulton
  • Patent number: 10057140
    Abstract: The present disclosure facilitates improving the operation of a cloud service by updating its configuration information and its resource requirements. The resource utilization of the cloud service can be monitored, and a decision logic module can determine whether action is required. When action is required, an update can be prepared and applied, and notifications can be generated about the condition and its resolution. Resolutions can require correlation of multiple cloud services to provide real-time access to information that is not otherwise available to a single entity. Resolutions can be learned and predicted in a number of ways using a predictive engine.
    Type: Grant
    Filed: November 10, 2017
    Date of Patent: August 21, 2018
    Assignee: ConnectWise, Inc.
    Inventors: Craig M. Fulton, Stephen Burgess, Arnold Bellini, III
  • Publication number: 20180219918
    Abstract: This disclosure facilitates managing lost devices. In some embodiments, a system receives a first device type from a first agent on a first device, and a different second device type from a second agent on a second device. The system receives a first group associated with the first device and a different second group associated with the second device. The system determines that the first device and the second device are lost and accesses a database storing first and second configuration classes associated with the first and second devices, respectively. The system creates first and second device-dependent classes based on the first and second device types and the first and second configuration classes, respectively. The system melds the first device-dependent class into a first melded profile and the second device-dependent class into a second melded profile, using the respective groups, and applies the melded profiles to the corresponding device.
    Type: Application
    Filed: October 23, 2017
    Publication date: August 2, 2018
    Applicant: ConnectWise Inc.
    Inventors: Gregory Francis Buerk, Scott Logan
  • Publication number: 20180139108
    Abstract: The present disclosure facilitates improving the operation of a cloud service by updating its configuration information and its resource requirements. The resource utilization of the cloud service can be monitored, and a decision logic module can determine whether action is required. When action is required, an update can be prepared and applied, and notifications can be generated about the condition and its resolution. Resolutions can require correlation of multiple cloud services to provide real-time access to information that is not otherwise available to a single entity. Resolutions can be learned and predicted in a number of ways using a predictive engine.
    Type: Application
    Filed: November 10, 2017
    Publication date: May 17, 2018
    Applicant: ConnectWise, Inc.
    Inventors: Craig M. Fulton, Stephen Burgess, Arnold Bellini, III
  • Patent number: 9971840
    Abstract: The present disclosure is directed to systems and methods of managing remote devices. The system can include a server with memory, a detection module, and a collection module. The memory can store a management information base (MIB) having a hierarchical tree of object identifiers and corresponding object values. The detection module can query devices and receive a first object identifier and its first object value, which can vary from those in the MIB; and use patterns to match the first object identifier and object value; and generate an identification of the device from the matches. The collection module can use the identification to select a collection template, which can indicate a subtree of the MIB and a collection pattern; traverse the subtree and identify a second object identifier that matches the collection pattern, and its second object value; and associate the second object value with the first object value.
    Type: Grant
    Filed: May 5, 2015
    Date of Patent: May 15, 2018
    Assignee: Connectwise, Inc.
    Inventors: Scott Logan, Kevin Davis
  • Publication number: 20180102940
    Abstract: Systems and methods of the present disclosure can facilitate managing a computing device. The computing device can be a managed device that is managed by a device management server. In some embodiments, the system includes a generation module and an interface module. The generation module may be configured to receive a site location for the computing device, identify an address of the device management server, and generate an optical representation of a configuration based on the site location and the address. The interface module may be configured to provide the optical representation to the computing device and receive a communication from the computing device, the communication corresponding to the configuration.
    Type: Application
    Filed: December 7, 2017
    Publication date: April 12, 2018
    Applicant: Connectwise, Inc.
    Inventor: Brett Alan Cheloff
  • Patent number: 9940349
    Abstract: Systems and methods of the present disclosure facilitate synchronizing data between a device management system and ticketing systems. In some embodiments, the system includes an update module, a mapping module, and a service board selection module. The update module may be configured to update ticketing information about a ticketing ticket on the ticketing system to match device management information about a device management ticket on the device management system. The mapping module may be configured to select a ticket category for a device management ticket on the device management system responsive to the device management information about the device management ticket. The service board selection module may be configured to select a service board for a ticketing ticket on the ticketing system.
    Type: Grant
    Filed: December 17, 2015
    Date of Patent: April 10, 2018
    Assignee: Connectwise, Inc.
    Inventors: Gregory Francis Buerk, Scott Logan
  • Publication number: 20180096374
    Abstract: Systems and methods of the present disclosure facilitate providing a marketplace for accessories of a remote monitoring and management product. In some embodiments, the system may be configured to create a first user account for a first user with a first number of points, and a second user account for a second user with a second number of points. The system may obtain a first RMM accessory item (e.g., a monitor, a data view, an antivirus definition, a search, a report, a script, a system component, a plugin, a probe, or a definition) and a corresponding price. Responsive to receiving an indication of interest, the system may transmit the first RMM accessory item to the second user, add to the first number of points a first multiplier times the price, and subtract from the second number of points a second multiplier times the price.
    Type: Application
    Filed: December 7, 2017
    Publication date: April 5, 2018
    Applicant: Connectwise, Inc.
    Inventors: Brett Alan Cheloff, Chris Goetschius
  • Patent number: 9928054
    Abstract: Systems and methods of the present disclosure facilitate managing information technology (IT) infrastructure. The system can include a server configured to retrieve data records for first and second IT assets, each asset comprising at least one of a computing device, a software application, an end user, a business unit, a piece of networking hardware, or an agreement for an IT service. The server can select a template comprising a relationship between the first and second data records. The system can include a link generator configured to generate a different relationship, absent from the template, between the first and second data records. The system can include a search engine configured to identify third and fourth IT assets that satisfy the second relationship, determine an indices of completeness for the third and fourth IT assets, and rank the third and fourth IT assets based on the indices to generate an ordered list.
    Type: Grant
    Filed: October 21, 2015
    Date of Patent: March 27, 2018
    Assignee: Connectwise, Inc.
    Inventor: Ricky D. Phipps
  • Publication number: 20180005166
    Abstract: Systems and methods of the present disclosure facilitate scheduling and managing a project. In some embodiments, the system includes a quoting module, a product data module, and a project planning module executing on at least one processor of a server. The product data module may be configured to store at least one product. The product stored in the project module may have a product class indicating that the product is a labor product, parts product, or agreements product. The system may be configured to copy products from the product data module to the quoting module. The system may be configured to also copy products from the product data module to the project planning module, and generate tasks for the project planning module based on the products.
    Type: Application
    Filed: June 15, 2017
    Publication date: January 4, 2018
    Applicant: ConnectWise Inc.
    Inventors: Arnold Bellini, III, Linda Brotherton, Robert Isaacs
  • Patent number: 9842343
    Abstract: Systems and methods of the present disclosure facilitate providing a marketplace for accessories of a remote monitoring and management product. In some embodiments, the system may be configured to create a first user account for a first user with a first number of points, and a second user account for a second user with a second number of points. The system may obtain a first RMM accessory item (e.g., a monitor, a data view, an antivirus definition, a search, a report, a script, a system component, a plugin, a probe, or a definition) and a corresponding price. Responsive to receiving an indication of interest, the system may transmit the first RMM accessory item to the second user, add to the first number of points a first multiplier times the price, and subtract from the second number of points a second multiplier times the price.
    Type: Grant
    Filed: April 11, 2013
    Date of Patent: December 12, 2017
    Assignee: Connectwise, Inc.
    Inventors: Brett Alan Cheloff, Chris Goetschius
  • Patent number: 9843475
    Abstract: Systems and methods of the present disclosure can facilitate managing a computing device. The computing device can be a managed device that is managed by a device management server. In some embodiments, the system includes a generation module and an interface module. The generation module may be configured to receive a site location for the computing device, identify an address of the device management server, and generate an optical representation of a configuration based on the site location and the address. The interface module may be configured to provide the optical representation to the computing device and receive a communication from the computing device, the communication corresponding to the configuration.
    Type: Grant
    Filed: November 25, 2013
    Date of Patent: December 12, 2017
    Assignee: Connectwise, Inc.
    Inventor: Brett Alan Cheloff
  • Patent number: 9800617
    Abstract: This disclosure facilitates managing lost devices. In some embodiments, a system receives a first device type from a first agent on a first device, and a different second device type from a second agent on a second device. The system receives a first group associated with the first device and a different second group associated with the second device. The system determines that the first device and the second device are lost and accesses a database storing first and second configuration classes associated with the first and second devices, respectively. The system creates first and second device-dependent classes based on the first and second device types and the first and second configuration classes, respectively. The system melds the first device-dependent class into a first melded profile and the second device-dependent class into a second melded profile, using the respective groups, and applies the melded profiles to the corresponding device.
    Type: Grant
    Filed: May 9, 2016
    Date of Patent: October 24, 2017
    Assignee: Connectwise, Inc.
    Inventors: Gregory Francis Buerk, Scott Logan