Abstract: Systems and methods for executing business processes over a network. In an exemplary embodiment of a method of executing business processes via a computer network, the method comprises the steps of creating and installing software resources available over a network, browsing a database of software resources using a process model builder to identify software resource definitions, loading the software resource definitions identified by the process model builder to create a business process model comprising the software resources from the database of software resources, mapping inputs and outputs of the database of software resources to allow the business process model to be executed, saving the business process model on a storage medium accessible by the network, and initiating a collaborative business process by loading the business process model into a process interpreter and executing the software resources defined within the business process model.

Abstract: A system and method providing an environment for the composition, generation, integration and execution of business processes and/or transactions over a distributed computing-based network. In a preferred embodiment, a business process expert develops a business model by using a network browser to access the composition environment via the network. The preferred embodiment includes a Composer and a Player. The Composer allows a business process engineer to model the processes, process rules and data structures of an entity upon the basis of a plurality of software resources. The Player executes the modeled processes and access relevant data in real-time, according to rules and resources as related within a software structure generated by the business process engineer.

Abstract: A method and system are disclosed for retrieving information through the use of a multi-stage interaction with a client to identify particular knowledge content associated with a knowledge map. The present invention is an application program running on a server accessed via the world-wide web or other data network using standard Internet protocols, a web browser and web server software. In addition to an automated portion, the present invention allows a human dialog designer to model the way the system elicits information, giving a human feel to the dialog and a better customer experience. In operation, users start a dialog by directing their web browser to a designated web page. This web page asks the user some initial questions that are then passed to a dialog engine. The dialog engine then applies its methods and algorithms to a knowledge map, using dialog control information\ and the user's responses to provide feedback to the user.

Abstract: A method and system organize and retrieve information using taxonomies, a document classifier, and an autocontextualizer. Documents (or other knowledge containers) in an organization and retrieval subsystem may be manually or automatically classified into taxonomies. Documents are transformed from clear text into a structured record. Automatically constructed indexes help identify when the structured record is an appropriate response to a query. An automatic term extractor creates a list of terms indicative of the documents' subject matter. A subject matter expert identifies the terms relevant to the taxonomies. A term analysis system assigns the relevant terms to one or more taxonomies, and a suitable algorithm is then used to determine the relatedness between each list of terms and its associated taxonomy. The system then clusters documents for each taxonomy in accordance with the weights ascribed to the terms in the taxonomy's list and a directed acyclic graph (DAG) structure is created.

Abstract: In an information retrieval application, a system and method for detecting content holes. A content body is parsed into a plurality of concepts nodes, including a first concept node. A percentage of successful service interactions is determined as a function of concept node and, if the percentage of successful service interactions at the first concept node is below a predefined threshold, a content hole is flagged.

Abstract: A method and system are disclosed for retrieving information through the use of a multi-stage interaction with a client to identify particular knowledge content associated with a knowledge map.