Abstract: Arrangement and method for managing set-top boxes used by customers of a content service provider includes at least one automated tester each arranged to couple to set-top boxes and subject each set-top box to a series of automated tests to determine whether each set-top box is functioning properly or requires subsequent repair, and a processor unit coupled to each automated tester for receiving test results therefrom and monitoring testing of set-top boxes via the automated tester(s). Each automated tester is located at a testing facility maintained by the content service provider. A database stores the test results from the automated tester(s) and enables generation of customized reports about the set-top boxes tested by the automated tester(s). A billing system is coupled to each automated tester and to the processor unit and coordinates invoicing for testing performed by the automated tester(s) and repair of set-top boxes at a repair facility.

Abstract: A universal remote control unit for controlling the operation of a plurality of devices such as a cable box, a television, a video device, and an audio device, includes a processor having a plurality of operating modes an and input unit having at least one key having a default function without programming and which may be assigned, in addition to the default function, an additional function. In one embodiment, the at least one key may be a default power function key.

Abstract: A universal remote control unit for controlling the operation of a plurality of devices such as a cable box, a television, a video device, and an audio device, includes a processor having a plurality of operating modes. In one embodiment the universal remote control unit includes an ALL key preprogrammed to allow a user to turn on or off all of the devices. In another embodiment, a remote control unit allows assigning an additional function to a key having a preprogrammed function.