Patents Assigned to Continental Cablevision, Inc.
  • Graphical user interface for customer service representatives for subscriber management systems
    Patent number: 5956024
    Abstract: The present invention is a graphical user interface ("GUI") for customer service representatives ("CSRs") for subscriber management systems ("SMS") for telecommunications service providers, including cable television multiple system operators ("MSOs"). A screen is provided with menus of icons for various functions at the customer service workstation ("CSW") for the CSRs. Sections of the screen provide presentation of various data to the CSR from the SMS.
    Type: Grant
    Filed: June 6, 1996
    Date of Patent: September 21, 1999
    Assignee: Continental Cablevision, Inc.
    Inventors: Marshall Strickland, Rob Strickland
  • Telecommunication user account management system and method
    Patent number: 5884284
    Abstract: The present invention is an integrated computerized system and method of telecommunication user account management. The invention creates, maintains, processes and analyzes data regarding individual users for telecommunication services. Billing for individual users is generated. The user data is analyzed and reports for all or part of the user data are prepared and generated. Ancillary functions are enabled, including word processing, editing, e-mail, and other functions. The invention is applicable to subscriber telecommunication services, and pay-for-use services, and the user may be a subscriber or a non-subscriber. The invention is applicable to multi-channel telecommunication services, or single channel multi-service telecommunications, or single channel single service telecommunications.
    Type: Grant
    Filed: August 6, 1997
    Date of Patent: March 16, 1999
    Assignee: Continental Cablevision, Inc.
    Inventors: J. Michael Peters, Barry Battista, Christopher Brown
  • Telecommunicaion user account management system and method
    Patent number: 5696906
    Abstract: The present is an integrated computerized system and method of telecommunication user account management. The invention creates, maintains, processes and analyzes data regarding individual users for telecommunication services. Billing for individual users is generated. The user data is analyzed and reports for all or part of the user data are prepared and generated. Ancillary functions are enabled, including word processing, editing, e-mail, and other functions. The invention is applicable to subscriber telecommunication services, and pay-for-use services, and the user may be a subscriber or a non-subscriber. The invention is applicable to multi-channel telecommunication services, or single channel multi-service telecommunications, or single channel single service telecommunications.
    Type: Grant
    Filed: March 9, 1995
    Date of Patent: December 9, 1997
    Assignee: Continental Cablevision, Inc.
    Inventors: J. Michael Peters, Barry Battista, Christopher Brown