Abstract: A method for operating a communications system is disclosed. At a first point in time, the communications system is operated using a first TDM switch/MUX controlling a first set of TDM streams operating at a first frequency. At a second point in time, a second TDM switch/MUX is installed in the communications system which controls the first set of TDM streams operating at the first frequency and also controls a second set of TDM streams operating at a second frequency that is different as compared to the first frequency. The second TDM switch/MUX couples TDM streams to and from the communications system at the first frequency, while concurrently coupling TDM streams to and from the communications system at the second frequency, and an upgradable switch/MUX capability is provided in the communications system.

Abstract: Methods for managing localized devices providing voice/data services in a plurality of geographically diverse locations. A console system is provided to coordinate management activities for software on the plurality of localized devices. The console system communicates with an individual device of the plurality of localized devices via a protectable communications protocol to provide software configuration information to the individual device. The software configuration information provides the individual device with information sufficient to establish a direct link with a software distribution server in order to receive software data without requiring user initiation at the individual device. The protectable communications protocol includes an atomic error handling capability to enable one or more transaction instructions to be conditionally executed. Marketing feedback statistics may be collected from the plurality of localized devices sufficient to assess the response to an advertisement.

Abstract: Systems and methods by which voice/data communications may occur in multiple modes/protocols are disclosed. In particular, systems and methods are provided for multiple native mode/protocol voice and data transmissions and receptions with a computing system having a multi-bus structure, including, for example, a TDM bus and a packet bus, and multi-protocol framing engines. Such systems preferably include subsystem functions such as PBX, voice mail and other telephony functions, LAN hub and data router. In preferred embodiments, a TDM bus and a packet bus are intelligently bridged and managed, thereby enabling such multiple mode/protocol voice and data transmissions to be intelligently managed and controlled with a single, integrated system.

Abstract: Systems and methods for monitoring, making, managing and controlling telephone communications with a computer call assistant with an integrated voice/data communications system are disclosed. A call assistant computer application preferably runs on a personal computer (“PC”) coupled to the integrated system over a packet bus. The call assistant exchanges control and/or status packets with the integrated system preferably over a packet bus. The call assistant enables the user to make, receive and control telephone calls, monitor the status of the user's extension, voice mail, etc., and preferably operates with integrated systems capable of transmitting and receiving voice and data in multiple modes.

Abstract: A communications system provides voice or data services in a plurality of geographically diverse sites. A plurality of localized devices provide portions of voice or data services at each site. The localized devices are managed with a console system. The console system coordinates management activities for the plurality of localized devices. A protectable communications protocol is utilized for communications between the console system and the plurality of localized devices. The console system communicates with an individual device of the plurality of localized devices via the protectable communications protocol to provide software distribution instructions to the individual device. The software distribution instructions provide the individual device with information sufficient to establish a direct link with a software distribution server in order to receive software distribution data without user intervention.

Abstract: The present invention discloses improved systems and methods for multisite management of computer server systems and in particular converged communication systems based on a decentralized architecture. Certain and various aspects relating to atomic error handling, transaction-based authentication/security, intelligent bandwidth management, decoupled data/configuration messaging, improved scalability, auto-detection functions, business metrics, etc., also are disclosed. A console is disclosed that communicates with each of a plurality of converged communications systems, e.g., preferably through the use of sockets. The actual traffic load is decentralized among the computer server systems, as each one uses direct connections (e.g., via an enhanced file transfer protocol) to access update/configuration data as needed. In addition, an improved communication protocol is disclosed that is optimized for the multisite management architecture of the present invention.

Abstract: Systems and methods by which voice/data communications may occur are disclosed. In particular, systems and methods are provided with a computing system having a multi-bus structure, including, for example, a TDM bus and a packet bus. An integrated communication system is coupled to a digital telecommunications link, the communication system providing voice and data communications to a plurality of users. At least a first packet bus is coupled to one or more packet-based devices and adapted for transferring packetized data to and from the system. One or more time division multiplex (TDM) buses are coupled to one or more telephony devices. Data routing resources are provided internal to the integrated system. A network interface module couples data to and from a data router external to the integrated system. The data router external to the integrated system is coupled to the first packet bus.