Abstract: Systems, media, and methods for automated response to social queries comprising: monitoring queries from users, each query submitted to a vendor via an interactive chat feature of an external electronic communication platform, monitoring human responses to the queries, monitoring subsequent communications conducted via the electronic communication platform until each query is resolved; applying a first machine learning algorithm to the monitored communications to identify a query susceptible to response automation; applying a second machine learning algorithm to the query susceptible to response automation to identify one or more responses likely to resolve the query; and either i) notifying a human to respond to the query susceptible to response automation with the one or more responses likely to resolve the query, or ii) instantiating an autonomous software agent configured to respond to the query susceptible to response automation with the one or more responses likely to resolve the query.

Abstract: Computer-implemented systems, methods, and media for making a recommendation or a non-recommendation to a user comprising: a software module configured to calculate a social distance between a first and a second user; a software module configured to allow the first and the second user to rate a plurality of items using a gamified rating model; a software module configured to analyze a degree of similarity between the first and the second user based on the ratings of the plurality of items by the first and the second user; a software module configured to make a recommendation or a non-recommendation to the first user based on the social distance and the degree of similarity between the first and the second user, and the ratings of the plurality of items; and a software module configured to present the recommendation or non-recommendation in a manner that comprises a ranked list.