Abstract: A system, comprising: at least one hardware processor; at least one executable software module that, when executed by the hardware processor, performs operations comprising: detecting a first event associated with a contact; in response to detecting the first event: collecting environment data associated with the first event; selecting a first of a plurality of actions based at least in part on the environment data; and performing the first action.
Type:
Grant
Filed:
March 9, 2021
Date of Patent:
September 27, 2022
Assignee:
CORDIAL EXPERIENCE, INC.
Inventors:
Adam Gillespie, Chris McGreal, Daniel Smith
Abstract: A system, comprising: at least one hardware processor; at least one executable software module that, when executed by the hardware processor, performs operations comprising: detecting a first event associated with a contact; in response to detecting the first event: collecting environment data associated with the first event; selecting a first of a plurality of actions based at least in part on the environment data; and performing the first action.
Type:
Grant
Filed:
March 3, 2020
Date of Patent:
April 6, 2021
Assignee:
CORDIAL EXPERIENCE, INC.
Inventors:
Adam Gillespie, Chris McGreal, Daniel Smith
Abstract: A system, comprising: at least one hardware processor; at least one executable software module that, when executed by the hardware processor, performs operations comprising: detecting a first event associated with a contact; in response to detecting the first event: collecting environment data associated with the first event; selecting a first of a plurality of actions based at least in part on the environment data; and performing the first action.
Type:
Grant
Filed:
March 4, 2019
Date of Patent:
April 14, 2020
Assignee:
CORDIAL EXPERIENCE, INC.
Inventors:
Adam Gillespie, Chris McGreal, Daniel Smith
Abstract: A system, comprising: at least one hardware processor; at least one executable software module that, when executed by the hardware processor, performs operations comprising: detecting a first event associated with a contact; in response to detecting the first event: collecting environment data associated with the first event; selecting a first of a plurality of actions based at least in part on the environment data; and performing the first action.
Type:
Grant
Filed:
August 31, 2016
Date of Patent:
March 5, 2019
Assignee:
Cordial Experience, Inc.
Inventors:
Adam Gillespie, Chris McGreal, Daniel Smith