Abstract: A service support system has one or more computerized servers each coupled to one or more digital memories and to a network, software executing on individual ones of the one or more computerized servers from a non-transitory medium, one or more rule sets stored in one or more of the one or more digital memories, a plurality of interaction ports enabling two-way communication between the one or more computerized servers and individual ones of a plurality of different sorts of computerized communication devices using one or more of voice, text, email, and interactive display interfaces provided by the one or more servers, and instantiation and configuration functions accessible by users of the computerized communication devices, the functions to instantiate and configure active agents.

Abstract: An apparatus includes a computerized appliance connected to a network, a physical processor in the computerized appliance, a data repository coupled to the computerized appliance, and coded instructions executing on the processor from a non-transitory medium, the coded instructions providing a stand-alone executable active agent comprising: one or more specifically-defined actions executable by the active agent, one or more specifically-defined commands by which individual ones of the one or more specifically-defined actions may be initiated, rule sets associated with individual ones of the specifically-defined actions, the rule sets imposing conditions upon initiation and/or performance of the actions, and one or more interactive configuration interfaces through which actions, commands, and rule sets may be defined, related, and edited.

Abstract: An apparatus includes a computerized appliance connected to a network, a physical processor in the computerized appliance, a data repository coupled to the computerized appliance, and coded instructions executing on the processor from a non-transitory medium, the coded instructions providing a stand-alone executable active agent comprising: one or more specifically-defined actions executable by the active agent, one or more specifically-defined commands by which individual ones of the one or more specifically-defined actions may be initiated, rule sets associated with individual ones of the specifically-defined actions, the rule sets imposing conditions upon initiation and/or performance of the actions, and one or more interactive configuration interfaces through which actions, commands, and rule sets may be defined, related, and edited.

Abstract: A computer network processor for managing information access, exchange, and interaction over a communications network has at least one input port for receiving input from the network, a first portion of memory for storing an operations framework, the framework supporting an information model including attributes and at least one communications system interface, a second portion of memory for caching information; and at least one interface to a at least one communications interface. The processor performs role-based task execution and related workflow based in part on defined attributes of the information model and in part on instruction solicited from a user through the at least one communications interface.

Abstract: An interactive, voice-enabled email message notification and alert system 10 and method are disclosed. The system 10 relates to computer and communication systems and more particularly to delivery of electronic mail and other forms of electronic messages over the public switched and wireless telephone networks.

Abstract: An interactive, voice-enabled email message notification and alert system 10 and method are disclosed.

Abstract: An interactive, voice-enabled email message notification and alert system 10 and method are disclosed. The system 10 relates to computer and communication systems and more particularly to delivery of electronic mail and other forms of electronic messages over the public switched and wireless telephone networks.

Abstract: A computer network processor for managing information access, exchange, and interaction over a communications network has at least one input port for receiving input from the network, a first portion of memory for storing an operations framework, the framework supporting an information model including attributes and at least one communications system interface, a second portion of memory for caching information; and at least one interface to a at least one communications interface. The processor performs role-based task execution and related workflow based in part on defined attributes of the information model and in part on instruction solicited from a user through the at least one communications interface.

Abstract: An active information model constructed from an aggregation of personal information portals containing an active agent. In a preferred embodiment, the system of this invention can be offered as a network service providing for information access and exchange according to the individual users' preferences.