Patents Assigned to Cosmocom, Inc.
  • Multimedia telecommunication automatic call distribution system using internet/PSTN call routing
    Patent number: 6614783
    Abstract: A multimedia telecommunication automatic call distribution center which allows access to the call center via a plurality of access means, including telephone and data networks to provide simultaneous voice, data, and video access, and ensures effective transparent spreading of agents over different geographical locations. The automatic call distribution center of the present invention uses a multimedia automatic call distribution server acting as connection manager for data network callers and provides for automatic caller identification.
    Type: Grant
    Filed: December 10, 1999
    Date of Patent: September 2, 2003
    Assignee: Cosmocom, Inc.
    Inventors: Ari Sonesh, Stephen Dellutri
  • Multimedia telecommunication automatic call distribution system
    Patent number: 6046762
    Abstract: A multimedia telecommunication automatic call distribution center which allows access to the call center via a plurality of access means, including telephone and data networks to provide simultaneous voice, data, and video access, and ensures effective transparent spreading of agents over different geographical locations. The automatic call distribution center of the present invention uses a multimedia automatic call distribution server acting as connection manager for data network callers and provides for automatic caller identification.
    Type: Grant
    Filed: April 1, 1997
    Date of Patent: April 4, 2000
    Assignee: CosmoCom, Inc.
    Inventors: Ari Sonesh, Stephen Dellutri