Abstract: A user contracts for service with an operations center (12) in order to provide monitoring services for a plurality of devices (30). After contracting for service, the operations center provides an agent (81) for download by a user to one or more of the user's devices (14, 16, 18, 20, 22) for which the user has contracted for service. The agent is installed on the devices associated with the user's sites and a listener (362) at the operations center listens for alerts generated as a result of the agent monitoring health-indicative operating parameters on the device. After an alert is received by the operations center, a contact (32) is notified of the alert so that the problem causing the generation of the alert may be corrected.