Abstract: A routing system and method efficiently routes tasks to users who are members of a large and geographically diverse workforce. Generally, limited information is known about each user's skills and behavioral factors. Based on a profile containing the known information about a user, task is efficiently allocated and routed to a user by matching attributes of the task to the profile using a neural network and a stochastic model. Feedback is collected by the routing system based on the user's handling of the task and on whether a solution provided by the user was accepted. Over time, as more feedback is collected, the profile and/or the neural network are refined which allows for more efficient routing of future tasks.
Type:
Grant
Filed:
February 25, 2008
Date of Patent:
January 17, 2012
Assignee:
CrowdEngineering, Inc.
Inventors:
Gioacchino La Vecchia, Alberto Colombo, Massimo Piccioni