Abstract: A method for distributed storage and retrieval of interactions comprises registering a plurality of temporary storage endpoints and a plurality of permanent storage endpoints with a storage manager; capturing one of the interactions in one of the temporary storage endpoints; determining one of the plurality of permanent storage endpoints to which the captured interaction should be transferred; transferring the interaction to the determined one of the plurality of permanent storage endpoints; and maintaining a location of the transferred interaction and making the transferred interaction available for retrieval and analysis.
Abstract: Recording commercial, legal, and other interactions enable organizations and individuals to meet regulatory compliance, improve customer service, and eliminate fraud. The process of recording those interactions is progressively being performed by software products and delivered as an Internet or WAN hosted service by providers. Recording products are further becoming more functional, by adding additional capabilities onto the base process of recording, such as interaction analysis and reporting. The purpose of the invention is to enable providers to customize, fulfill, and invoice the services and capabilities of such a recording function offered to individuals and organizations of variable size and requirement.
December 20, 2012
June 26, 2014
CTI Group (Holding) Inc.
Siddhartha Rao, Derek Sadler, Jesse Reimann, Randy Roberts, Russell Stage, Leister Perrin, Scott Walls
Abstract: The requirement to record interactions by organizations is growing, driven by the need to improve the quality of customer interactions in combination with regulatory and fraud protection requirements. The necessity to provide resiliency as well as flexibility to have multiple copies of a recorded interaction is leading many organizations to investigate mechanisms to create multiple recordings of interactions from a single source. The purpose of this invention is to enable this capability on a standards compliant interaction recording source.
Abstract: A system and a method for selectively intercepting audio and video conversations over a wide area computer network, for monitoring, storing, and contributing to these conversations and reconstructing the associated communications session upon request.