Abstract: Embodiments of the invention provide methods and apparatus for providing one-telephone dialing number telephony services where only a single telephone dialing number is required for each subscriber, despite each subscriber having multiple telephony devices on which they wish to be contacted. Calls to a one-telephone dialing number telephony service subscriber may be detected at a telephone switch using one or more triggers configured in association with a device-shared telephone dialing number allocated to the subscriber. Upon receipt of a call connection request to a subscriber, control of the call is assumed, for example by redirecting the call to a service platform capable of generating multiple call connection requests. Multiple outgoing call connection requests are transmitted to multiple telephony devices, including a mobile telephone, associated with the device-shared telephone dialing number allocated to a subscriber.

Abstract: A method and apparatus for providing a single service destination in a telecommunications network is disclosed. In particular, but not exclusively, disclosed embodiments relate to the provision of a single mailbox for multi-service users having access to a plurality of different telephony services.

Abstract: This invention provides methods and apparatus for providing customized prior-to-answer and in-call media playback telephony services. The services allow for playback of customized media content to calling parties in the form of customized ringback tones, engaged tones, call holding, call transfer tones and other content such as pre-recorded announcements. The media content for playback is stored in equipment associated with subscribers and playback of the media content is originated from the subscriber equipment. The invention allows subscribers to give their telephony services a personal touch as they can choose different items of media content for playback to different calling parties. As the media content is stored on subscriber equipment local to subscribers, no additional network resources such as data storage and data processing facilities are required.

Abstract: A method and apparatus for processing telephone calls in a packet-based telephony service is disclosed. A store of telephone party identifiers is maintained for multi-service users having access to the packet-based telephony service and an alternate telephony service. Incoming signaling information for telephone calls in the packet-based telephony service is monitored and outgoing signaling information may be altered with reference to the store. An alteration may involve replacing telephony party identification data associated with one telephony service for telephony party identification data associated with another telephony service. The invention allows a multi-service user to be consistently identified by other telephony users by a single telephony party identifier instead of one telephony party identifier for each service they subscribe to.

Abstract: When updating a running program in a system that uses a one-to-one backup program, fault-tolerance is lost while the backup program is itself being updated. To overcome this temporary loss of an available backup program, the number of backup copies of a software process is temporarily and dynamically increased during the software upgrade. The extra backup software processes may run on an unused processing unit or may run as an extra software process on a processing unit which is already performing a task. The technique may be applied to communication line cards.