Abstract: The present disclosure relates to a system that includes at least one information kiosk, a server connected to the at least one information kiosk, a local network, and a plurality of browser-enabled computing devices connected to the server via the local network; wherein, the server is configured to alert one or more of the browser-enabled computing devices regarding a user of the information kiosk. The information kiosk is navigable, preferably by touch using a touch screen. In an embodiment, the touch screen includes at least one help widget that a user can select so as to be provided with assistance in real time. Browser-enabled computing device users have the opportunity to review assistance requests in the customer alert queue, and either accept or reject the assistance requests. In another embodiment, the system can generate strategic alerts without an express request for assistance from the user of the information kiosk.