Abstract: A system and a computer implemented method for dispatching technical assistance to a technician comprises a memory unit, and a processor. The memory unit stores location references associated with the at least one technician. The set of program modules comprises an input module and an assistance module. The input module is configured to receive from a first technician, a request for technical assistance, and a first location reference associated with the first technician. The assistance module, is configured to notify the at least one technician about the request from the first technician, based on locations referenced by the at least one location reference being within a first distance range from locations referenced by the first location reference, and receive a response message from the at least one technician. The assistance module is enabled to assign the task to the at least one technician, and increase the first distance range incrementally.

Abstract: A system and a computer implemented method of assisting a technician during cable communication line installation comprising a memory unit and a processor. The memory unit stores a database comprising one or more records associated with at least one technician and at least one customer, maps of installed cable lines in at least one locality, and a set of program modules. An analyzer module, executed by the processor, is configured to analyze the drop pin path based on feasibility with the plurality of installation parameters and the cable communication line installation job, and notify the at least one technician about the drop pin path, based on the drop pin path being infeasible. A communication module, executed by the processor transmits information regarding the cable communication line installation job to the at least one customer via at least one of an email, a text message, and a voice mail.