Abstract: A system for allowing intervention in a video game. The system is adapted to: receive a plurality of event data structures from on-line video games at certain pre-determined points during real time play, each event data structure including an event identification indicative of a pre-defined event, and a user identification uniquely associated with the user; analyze the event data structures to determine event based user information associated with each user; for each user, store the event based user information in a user database; receive requests from video games, each request being associated with a specific point in a specific game and a specific user; analyze information in the user database for each user from which each request originated to determine whether a response should be sent, if a response is needed, determine the response to be sent, and send the determined response to the specific game and specific user that requested it.