Abstract: An automated transaction machine (10) includes a thermal printing apparatus for printing account statements for a user. A paper drive (36) moves a paper web (44) from a paper roll (42) through a printer (40). After indicia is printed on the paper, the paper is cut by a cutter (37) into sheets and delivered to a user by a presenter drive (30). After paper cutting, the paper is moved a short distance in a direction opposed to the direction that the paper normally moves during printing. A paper control device (49) operates to maintain a relatively constant resistance force to movement of the web in the printing direction after the paper has been retracted. The paper control device limits application of resistance forces to below a threshold as well as sudden fluctuation of resistance forces on the paper web which may otherwise cause the paper to slip relative to the drive and cause distortion of printed indicia or damage to the web.