Abstract: The embodiments herein provide methods and systems for measuring real-time user satisfaction in hospitality industry, a method includes delivering at least one service to at least one user by tracking location of the at least one staff in real-time. The method includes detecting at least one fault in functioning of at least one appliance present in at least one user staying area of a hospitality unit by collecting data from the at least one sensors connected to the at least one appliance. The method includes initiating blockchain based smart contract to fix the detected at least one fault. Based on feedback received from the at least one user, movements of the at least one staff and the data collected from the at least one sensor, the method includes predicting at least one user satisfaction score during a stay of the at least one user at the hospitality unit.