Patents Assigned to Distributed Software Development, Inc.
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Patent number: 6529881Abstract: A system (500) for identifying an unidentified customer (510) includes a database (42) that contains utterance data (162) corresponding to a known customer. A processing system (502) coupled to the database (42) receives utterance information corresponding to the unidentified customer (510) at the point of sale and compares the utterance information with the utterance data (162) to identify the unidentified customer (510) as the known customer. In response, the processing system (502) may automatically retrieve stored information (104, 132, 162) corresponding to the known customer.Type: GrantFiled: August 25, 1997Date of Patent: March 4, 2003Assignees: Distributed Software Development, Inc.Inventors: Sanford J. Morganstein, Sergey Zaks
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Patent number: 6526126Abstract: A system (8, 60, 500) for identifying an unidentified person (14, 510) includes a database (42) that contains utterance data (162) and an ambiguity-resolution criterion (114, 119, 121) corresponding to a known person. A processing system (10, 11, 502) is coupled to the database (42) and receives utterance information and an ambiguity-resolution identifier corresponding to the unidentified person (14, 510). The processing system (10, 11, 502) compares the utterance information with the utterance data (162) to identify the unidentified person (14, 510) as at least one known person. If the processing system (10, 11, 502) ambiguously identifies the unidentified person (14, 510) as more than one known person, the processing system (10, 11, 502) compares the ambiguity-resolution identifier with the ambiguity-resolution criterion (114, 119, 121) to identify the unidentified person (14, 510) as a particular known person.Type: GrantFiled: March 2, 2001Date of Patent: February 25, 2003Assignees: Distributed Software Development, Inc.Inventors: Sanford J. Morganstein, Sergey Zaks
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Patent number: 6456698Abstract: A system (8) for identifying an unidentified caller (14, 16, 18) includes a database (42) that contains utterance data (162) corresponding to a known caller. A data communications system (10) is coupled to the database (42) and receives utterance information corresponding to the unidentified caller (14, 16, 18). The data communications system (10) compares the utterance information with the utterance data (162) to identify the unidentified caller (14, 16, 18) as the known caller.Type: GrantFiled: January 15, 1999Date of Patent: September 24, 2002Assignees: Distributed Software Development, Inc.Inventors: Sanford J. Morganstein, Sergey Zaks, Peter B. Boswell, Georgi Akkuratov
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Patent number: 6445775Abstract: A computer-based system (70) for identifying an unidentified caller (14) includes a database (42) that contains utterance data (162) corresponding to a known caller. A processing system (72) coupled to the database (42) receives utterance information corresponding to the unidentified caller (14) and compares the utterance information with the utterance data (162) to identify the unidentified caller (14) as the known caller. In response, the processing system (72) provides a call routing option (84). The call routing option (84) may include an accept option (86), a transfer option (90), or a disconnect option (89), and may be provided to a called party visually using a personal computer (50).Type: GrantFiled: March 16, 1999Date of Patent: September 3, 2002Assignees: Distributed Software Development, Inc.Inventors: Sanford J. Morganstein, Sergey Zaks
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Patent number: 6205204Abstract: A system (8, 60, 500) for identifying an unidentified person (14, 510) includes a database (42) that contains utterance data (162) and an ambiguity-resolution criterion (114, 119, 121) corresponding to a known person. A processing system (10, 11, 502) is coupled to the database (42) and receives utterance information and an ambiguity-resolution identifier corresponding to the unidentified person (14, 510). The processing system (10, 11, 502) compares the utterance information with the utterance data (162) to identify the unidentified person (14, 510) as at least one known person. If the processing system (10, 11, 502) ambiguously identifies the unidentified person (14, 510) as more than one known person, the processing system (10, 11, 502) compares the ambiguity-resolution identifier with the ambiguity-resolution criterion (114, 119, 121) to identify the unidentified person (14, 510) as a particular known person.Type: GrantFiled: December 17, 1997Date of Patent: March 20, 2001Assignees: Distributed Software Development, Inc.Inventors: Sanford J. Morganstein, Sergey Zaks
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Patent number: 5940476Abstract: A system (8) for identifying an unidentified caller (14, 16, 18) includes a database (42) that contains utterance data (162) corresponding to a known caller. A data communications system (10) is coupled to the database (42) and receives utterance information corresponding to the unidentified caller (14, 16, 18). The data communications system (10) compares the utterance information with the utterance data (162) to identify the unidentified caller (14, 16, 18) as the known caller.Type: GrantFiled: June 28, 1996Date of Patent: August 17, 1999Assignee: Distributed Software Development, Inc.Inventors: Sanford J. Morganstein, Sergey Zaks, Peter B. Boswell, Georgi Akkuratov
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Patent number: 5901203Abstract: A computer-based system (70) for identifying an unidentified caller (14) includes a database (42) that contains utterance data (162) corresponding to a known caller. A processing system (72) coupled to the database (42) receives utterance information corresponding to the unidentified caller (14) and compares the utterance information with the utterance data (162) to identify the unidentified caller (14) as the known caller. In response, the processing system (72) provides a call routing option (84). The call routing option (84) may include an accept option (86), a transfer option (90), or a disconnect option (89), and may be provided to a called party visually using a personal computer (50).Type: GrantFiled: March 17, 1997Date of Patent: May 4, 1999Assignee: Distributed Software Development, Inc.Inventors: Sanford J. Morganstein, Sergey Zaks