Abstract: A method and system for managing a plurality of outbound interactions is provided. The system comprises an interaction management platform and a parallel predictive dialer. The parallel predictive dialer comprises multiple predictive dialers. The interaction management platform classifies multiple contacts into contact groups based on contact classification criteria and classifies multiple agents into agent groups based on agent classification criteria. Further, the interaction management platform, maps each the contacts in the contact groups to one or more the agent groups. The parallel predictive dialer assigns the predictive dialers to the agent groups and the predictive dialers place the outbound interactions to the contacts in the contact groups. The interaction management platform then determines available contacts from the contact groups and concurrently processes the answered interactions.

Abstract: A method and a system for providing secretarial services through an intelligent system, which is composed of computers and human operators, in conjunction with a communication infrastructure. The system provides call-handling service to a user as a value added service where an incoming call can be routed to various destinations based on the caller specific preferences set by the user.